Bilingual Healthcare Customer Support Agent

WAZAF HR CONSULTANCY; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A reputable HR consultancy is looking for customer service representatives to handle inquiries in both Arabic and English at a nursing center in Dubai. Your role will involve assisting patients with scheduling appointments and managing records, addressing complaints, and coordinating with medical staff. Ideal candidates should possess strong communication skills and previous customer service experience in healthcare. Competitive salary based on experience along with opportunities for professional growth are offered.

Benefits

Competitive salary based on experience

Opportunity to work in a reputable healthcare facility

Professional growth and training opportunities

Qualifications

• Previous experience in customer service in healthcare is preferred.
• Basic computer skills and familiarity with healthcare software are a plus.

Responsibilities

• Handle inquiries from patients and visitors in Arabic and English.
• Assist in scheduling appointments and managing patient records.
• Provide information about services, procedures, and policies.
• Address customer complaints and ensure high satisfaction levels.
• Coordinate with medical staff to ensure smooth operations.
• Maintain accurate records of customer interactions and feedback.

Skills

Fluent in Arabic

Fluent in English

Strong communication skills

Problem-solving skills

Multitasking ability

Job description

A reputable HR consultancy is looking for customer service representatives to handle inquiries in both Arabic and English at a nursing center in Dubai. Your role will involve assisting patients with scheduling appointments and managing records, addressing complaints, and coordinating with medical staff. Ideal candidates should possess strong communication skills and previous customer service experience in healthcare. Competitive salary based on experience along with opportunities for professional growth are offered.