Customer Relationship Manager jobs in United Arab Emirates
Customer Care Specialist | Abu Dhabi, UAE
ADIB - Abu Dhabi Islamic Bank
Relationship Manager- Channel Sales
Careers International
Sales Consultant - Air Compressors / Industrial Products | Al-Futtaim Automotive | FAMCO
Robinson & Co (Singapore) Pte Ltd
Connect with headhunters to apply for similar jobsSales Assistant | Retail | ACE Hardware | YAS Island
Robinson & Co (Singapore) Pte Ltd
Commercial Manager, dnata Airport Operations UAE
Chartered Institute of Procurement and Supply (CIPS)
Senior Air Conditioner Sales Executive
Banline General Trading Co. L.L.C
Inside Sales Consultant, Dubai, United Arab Emirates
RATIONAL Kitchen & Catering Equipment Trading FZCO
Customer Success Manager - EMEA
Cengage Learning (EMEA) Ltd (UK)
Sales Manager
PARKA BUILDING & CONSTRUCTION MATERIALS TRADING CO. L.L.C
Food & Beverage Head Host/ Pool Bar
Hilton Worldwide, Inc.
Customer Service Representative
Job summary
A global financial services firm based in Dubai is seeking a client support agent to assist clients across the globe. The ideal candidate should be fluent in both English and Mandarin, possess strong communication skills, and be able to handle customer queries effectively. This full-time role includes a competitive salary, a performance-related bonus, and benefits such as paid sick leave and a hybrid work environment.
Benefits
Qualifications
- Knowledge of any other languages is an advantage.
- Knowledge of Financial Market will be considered an advantage.
- Previous experience in a similar position will be considered an advantage.
Responsibilities
- Assist clients worldwide through live support.
- Handle Backoffice queries and provide troubleshooting.
- Liaise with compliance officer regarding complaints.
Skills
- Must be fluent in English and Mandarin
- Assist clients worldwide through live support
- Answer emails assisting with the opening of client accounts amending existing accounts maintaining client records and liaising with appropriate departments
- Impeccable telephone etiquette and management
- Handle Backoffice queries
- Support clients with technical and troubleshooting issues
- Deal with complaints of a varying nature promptly and effectively
- Provide support and troubleshooting on platforms
- Liaise with all departments to resolve issues
- Liaise with the compliance officer regarding complaints and approval of accounts
- Provide all relevant information to clients regarding documents and materials for opening new accounts
- Fluent in English and Mandarin
- Knowledge of any other languages is an advantage
- Good command of communication skills required
- Ability to work efficiently under pressure
- Proficient in MS office application and computer skills
- Knowledge of Financial Market will be considered an advantage
- Previous experience in similar position will be considered an advantage
- Competitive salary
- Discretionary performance related bonus
- Paid sick leave days for self and for taking care of your dependents
- Interest free loans
- Hybrid working policy
- A focus on your wellbeing including talks and access to selfdevelopment tools
- Flexi benefits / Quarterly allowance
- Global Employee Assistance Programme
No
Fulltime
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
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