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Connecting Talent with Opportunity | Talent Acquisition & HR Expert | Passionate About People, Growth & Performance | Certified Career & Personal…

Are you a seasoned retail leader with a passion for guest experience, innovation, and commercial performance? Join Miral Experiences as Senior Director – Retail Operations , where you’ll oversee the operational performance, profitability, and guest satisfaction across all retail outlets at our world-class destinations.

In this pivotal leadership role, you’ll report to the SVP of Operations and work closely with internal teams and brand partners to elevate the in-park shopping experience. You’ll lead a team of 6 direct reports and oversee a retail operation spanning 230+ team members across multiple iconic assets.

Key Responsibilities :

Strategic Leadership & Execution

• Develop and drive a comprehensive operational retail strategy aligned with Miral’s business goals
• Set clear KPIs and direction to maximize performance across all retail units
• Identify opportunities for increased sell-through, UPT, and capture rates

Revenue Growth & Commercial Performance

• Define and monitor sales targets, per cap, and average transaction value
• Analyze sales and guest insights to drive product and promotional effectiveness
• Support product storytelling and in-store experience to drive conversion

Operational Excellence

• Oversee all day-to-day operations, ensuring consistency, quality, and compliance
• Optimize inventory, store layouts, and VM to improve performance and guest satisfaction
• Identify CAPEX opportunities to improve financial returns and operational output
• Build and nurture a high-performing, customer-centric retail operations team
• Create a culture of learning, performance, accountability, and recognition
• Lead training and upskilling initiatives for site retail leaders and team members

Guest Experience

• Ensure exceptional retail service across all touchpoints
• Track and enhance NPS and GSS through continuous improvement
• Leverage innovation and technology to create immersive, memorable shopping experiences

Collaboration & Stakeholder Engagement

• Partner cross-functionally with GMs / DGMs, Finance, VM, HR, and Product Strategy
• Work closely with IP owners and licensing partners to protect and promote brand standards
• Align operational execution with strategic product planning
• Manage annual budgets, forecasts, and profitability targets
• Implement cost-control strategies while ensuring guest satisfaction and operational quality
• Ensure financial compliance and accurate reporting

What We’re Looking For :

• 12–15+ years of progressive leadership in retail operations, ideally across multi-unit environments
• Experience in leisure, entertainment, or theme park retail is a strong advantage
• Proven experience working with premium and high-end IP brands
• Strong financial acumen and ability to make data-driven decisions
• Inspirational leadership style with a collaborative, guest-first mindset
• Excellent communication and stakeholder management skills
• Bachelor's degree required; MBA or advanced degree preferred

At Miral Experiences, we create unforgettable guest experiences — and retail is a key part of that journey. If you're ready to lead at scale, inspire teams, and make a real impact, we’d love to hear from you.

Apply now and help us bring smiles through retail.

Seniority level

Seniority level

Director

Employment type

Employment type

Full-time

Job function

Job function

Customer Service and Other

Entertainment Providers

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Director Director • Abu Dhabi Emirate, United Arab Emirates