Front Desk Receptionist ( Spanish Speaker)

MIRA CONSTRUCTION L.L.C; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury gym in the United Arab Emirates is seeking a professional Receptionist to ensure a warm and welcoming front desk experience. Responsibilities include managing check-ins, assisting members with inquiries, and performing administrative tasks. The ideal candidate should have a graduate degree and at least 2 years of experience in a luxury environment, along with skills in CRM systems. This role offers the opportunity to deliver exceptional service standards.

Qualifications

• Minimum 2 years of experience in a luxury gym environment.
• Experience using a CRM or membership management system is mandatory.
• Additional training in customer service or hospitality is an advantage.

Responsibilities

• Greet members and guests in a friendly and professional manner.
• Handle check-ins, check-outs, and membership validations.
• Respond promptly to phone calls, WhatsApp messages, and emails.
• Manage booking schedules for classes and personal training sessions.
• Provide accurate information about gym services and memberships.

Skills

Customer service

Problem-solving

Communication

Education

Graduate degree

Tools

CRM system

Job description

The Receptionist ensures a warm, welcoming, and professional front desk experience for all members and guests. This role is responsible for managing check-ins, handling inquiries, updating the CRM system, and performing essential administrative tasks. The ideal candidate must be presentable, energetic, and experienced in delivering luxury service standards.

Key Responsibilities

• Front Desk Operations
  • Greet members and guests in a friendly and professional manner.
  • Handle check-ins, check-outs, and membership validations.
  • Respond promptly to phone calls, WhatsApp messages, and emails.
  • Manage booking schedules for classes, personal training sessions, and facility usage.
• Customer Service
  • Provide accurate information about gym services, memberships, and facilities.
  • Assist members with queries, concerns, and service-related requests.
  • Maintain consistently high standard of hospitality and guest experience.
• CRM & Administrative Tasks
  • Enter and update member information in the CRM system.
  • Process new memberships, renewals, and session packages.
  • Maintain records, forms, and prepare daily reports.
  • Handle cash and card payments when required.
• Facility Support
  • Ensure the front desk and lobby areas remain clean, organized, and presentable.
  • Coordinate with cleaning team and gym supervisor regarding facility needs.
  • Report equipment or facility issues promptly.

Qualifications & Requirements

• Graduate degree required.
• Additional training in customer service or hospitality is an advantage.
• Minimum 2 years of experience in a luxury gym environment.
• Experience using a CRM or membership management system (mandatory).