Lux Gym Front Desk & Member Experience Specialist

MIRA CONSTRUCTION L.L.C; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury gym in the United Arab Emirates is seeking a professional Receptionist to ensure a warm and welcoming front desk experience. Responsibilities include managing check-ins, assisting members with inquiries, and performing administrative tasks. The ideal candidate should have a graduate degree and at least 2 years of experience in a luxury environment, along with skills in CRM systems. This role offers the opportunity to deliver exceptional service standards.

Qualifications

• Minimum 2 years of experience in a luxury gym environment.
• Experience using a CRM or membership management system is mandatory.
• Additional training in customer service or hospitality is an advantage.

Responsibilities

• Greet members and guests in a friendly and professional manner.
• Handle check-ins, check-outs, and membership validations.
• Respond promptly to phone calls, WhatsApp messages, and emails.
• Manage booking schedules for classes and personal training sessions.
• Provide accurate information about gym services and memberships.

Skills

Customer service

Problem-solving

Communication

Education

Graduate degree

Tools

CRM system

Job description

A luxury gym in the United Arab Emirates is seeking a professional Receptionist to ensure a warm and welcoming front desk experience. Responsibilities include managing check-ins, assisting members with inquiries, and performing administrative tasks. The ideal candidate should have a graduate degree and at least 2 years of experience in a luxury environment, along with skills in CRM systems. This role offers the opportunity to deliver exceptional service standards.