puestos de Client Service Representative en Emiratos Árabes Unidos

The Pricing & Sales Operations Manager will own the strategic pricing function, sales operations enablement, and sales forecasting for Casinetto's B2B (Salesforce, SAP B1) and B2C channels, as well as the Artisan Manufacturing function and all regional branches including UAE, KSA, and the upcoming Bahrain branch.

• Develop and maintain B2B, B2C, and manufacturing pricing policies, discount guidelines, and promotional strategies across UAE, KSA, and Bahrain
• Set and manage transfer prices for ingredients from Casinetto to Artisan Manufacturing
• Monitor margins at both raw material and finished goods level
• Conduct competitive benchmarking across retail, wholesale, and manufacturing segments in each market
• Implement approval workflows for special pricing requests

• Develop and manage the annual sales budget in collaboration with Commercial Director and Finance
• Maintain and review sales forecasts, ensuring accuracy through data-driven analysis
• Monitor sales performance against budget and forecast, identifying variances and implementing corrective actions
• Collaborate with finance and other departments to ensure accurate forecasting and reporting
• Track forecast accuracy as a key performance metric

• Streamline sales processes to enhance efficiency and effectiveness
• Train sales teams in UAE, KSA, and Bahrain on price books, agreements, CRM usage, and approval processes
• Develop and enforce best practices for lead management, opportunity tracking, and performance monitoring
• Ensure compliance with pricing policies across all channels and regions

• Maintain account hierarchy (Group → Business Unit → Branch) in Salesforce
• Ensure correct linking of sales agreements, opportunities, and accounts across all regions
• Coordinate ERP (SAP B1) and Salesforce data integration
• Utilize Salesforce to track and analyze sales activities, pipeline, and performance metrics

• Maintain online product prices and promotional campaigns for UAE, KSA, and Bahrain
• Align B2C promotions with marketing plans and profitability goals in each country
• Ensure ERP and e-commerce platform price synchronization
• Manage seasonal product uploads and replacements

• Work with production to capture ingredient costs, labor, and overhead
• Calculate cost of goods manufactured (COGM) for each product
• Propose price updates for finished goods sold to Casinetto
• Monitor and report on manufacturing profitability
• Ensure manufacturing price changes are reflected in B2B/B2C price books across all regions

• Build dashboards for pipeline, margin performance, price realization, and forecast accuracy by market
• Generate regular sales performance reports with insights and recommendations
• Track promotion ROI and manufacturing profitability
• Conduct detailed analysis of sales data to identify trends, opportunities, and areas for improvement
• Present findings and strategic recommendations to drive sales growth and profitability

• Oversee the entire go-to-market process for new product launches
• Coordinate with sales, marketing, and product teams to meet deadlines
• Analyze competition and identify market opportunities
• Understand and leverage market trends for pricing and product positioning

• Work closely with Sales, Marketing, Finance, and Manufacturing on integrated strategies
• Liaise with Supply Chain for supplier price updates and cost management
• Coordinate with regional teams to adapt pricing and forecasting to local market conditions
• Facilitate communication between sales and other departments for cohesive efforts

• Strategic thinking with ability to balance short-term execution and long-term planning
• Strong analytical mindset with ability to derive actionable insights from complex data
• Excellent communication and presentation skills
• Leadership capabilities with ability to influence cross-functional teams
• Detail-oriented with strong organizational skills
• Understanding of market dynamics, customer needs, and competitive landscape
• Ability to work effectively across multiple countries and cultures

• Bachelor's degree in Business Administration, Finance, Engineering, or related field; MBA preferred
• Minimum 5 years of experience in sales operations, pricing management, or financial planning
• Strong numerical and analytical skills with expertise in financial analysis
• In-depth knowledge of CRM systems, particularly Salesforce
• Hands-on experience with Advanced Excel, BI tools, pricing software
• Proven track record in sales forecasting and budgeting
• Experience with e-commerce platforms and pricing strategies
• Project management skills with ability to handle multiple initiatives