Client Relationship Manager jobs in United States

Company: ADIB - Abu Dhabi Islamic Bank
Location: Dubai, United Arab Emirates
Posted: 1 month ago
Type: Permanent
Salary: Competitive

Role Purpose:
To source Personal Finance Applications from the local market and ensure that sourcing of business is within ADIB permitted policy and procedure.

Key Accountabilities of the role:

1. Main Responsibilities:
   1. To source New to Bank Personal Finance, Covered Cards, Auto & Takaful products to the specified target segment and achieve or exceed the assigned target.
   2. To prepare & maintain DSR (Daily Sales Report) for the entire visited customers & company visits.
   3. Create and maintain good relationships with all the business entities / individuals where the business is sourced.
   4. To visit potential companies / institutions to finalize business deals within the targeted turnaround time based on ADIB policy & procedure and give feedback to RSS.
   5. Full awareness of product knowledge and implementing them at all times.
   6. Deliver a timely prompt service to the Customers.
   7. Adhere to stipulated office timing, follow secrecy norms, maintain data confidentiality & be presentable.
   8. DSR should be submitted to the respective Branch Manager by end of day with complete details. Non-compliance will be escalated.
2. Regular / Occasional Responsibilities:
   1. Prepare and review Standard Credit Application and ensure all information provided is accurate and authentic.
   2. Ensure that all applications submitted are error-free and rectify any errors.
   3. Follow the approval process and escalate delays to BM/OSM, if any.
   4. Execute Murabaha contract with the customer representing ADIB and prepare the file as per the checklist, forward card allocation for card issuance within 24 hours of completing signing formalities with customer.
   5. Check the Finance disbursement and notify the BM/OSM in case of delay.
   6. Maintain a good rapport with Inter-department / peers by ensuring a smooth flow of business.
   7. Participate in activities assigned by your BM/OSM /line manager during promotions.
   8. Initiate cross-sell of other banking products on a best efforts basis (when required).
   9. Escalate customer complaints to the supervisor level immediately, if any.

Specialist Skills / Technical Knowledge Required for this role:

• Broad knowledge of ADIB's PF and other RBG products & services.
• Fair knowledge of service standards, sales skills, and computer skills.
• Good knowledge of UAE banking practices, regulations & risks.
• Thorough knowledge of all the Regulations issued by Central Bank of UAE.
• General awareness of competitors in the local market.