Call Center Supervisor jobs in Spain

Position Statement:

The Revenue Assurance Team Lead plays a pivotal role in leading a team of finance professionals responsible for revenue assurance services across the MEA region. As a key member of the Centre of Excellence (COE), the Team Lead acts as a bridge between strategic initiatives and daily operations, ensuring operational excellence, people development, and the successful delivery of finance projects. This role has direct responsibility for supervising a team of approximately 25 members and serves as the primary link between daily operations and strategic finance goals. The role requires strong leadership, financial expertise, and end-to-end project management capabilities.

Position Summary:

• Support the finance project lead in revenue and credit card-related initiatives, contributing to automation, system improvements, and process redesigns.
• Ensure projects are delivered on time, with clear documentation, stakeholder engagement, and measurable outcomes.
• Develop dashboards, reports, or tracking tools to monitor project metrics and KPIs.
• Identify process inefficiencies and system gaps; champion improvements using data, automation tools (e.g., Power BI, Power Query, Power Automate), and team insights.
• Coordinate with cross-functional stakeholders (COE, hotel teams, IT, and corporate) to align project goals, timelines, and deliverables.
• Lead and oversee a team of Revenue Assurance Supervisors and overall team of around 25 professionals.
• Provide expertise on revenue accounting and credit card reconciliation processes, including audits, tax reconciliation, and revenue movement.
• Ensure compliance with internal controls, regulatory standards, and company policies.
• Support change management and knowledge transfer related to new tools, workflows, and SOPs.

Direct Reports: This role has 3 direct reports.

Key Competencies:

• Project Management: Proven ability to manage complex projects from start to finish.
• People Leadership: Experience in leading and developing large, diverse teams.
• Change Management: Ability to lead through change while maintaining operational stability.
• Communication & Collaboration: Effective communicator with influence across functions and geographies.
• Adaptability: Comfortable in fast-paced, evolving environments.

Required Qualifications:

• University degree in Finance, Accounting, or related field.
• Minimum 8 years of experience in finance or shared services, including at least 2 years in team leadership.
• Technical proficiency with PMS, POS, ERP systems (OnQ/OA, Micros, Agilysys, Navision), and data tools (Excel, Power BI, Power Query, Power Automate).
• Fluent in English (spoken and written).

Preferred Qualifications:

• Experience in hospitality finance, centralized finance teams, or cross-border operations.
• Exposure to project delivery, transitions, or process centralization in finance.

Candidate Profile:

• Industry: Hotels, Hospitality
• Department: Finance, Treasury

Keywords: Revenue Assurance Team Lead

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