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Dubai Insurance Call Center Supervisor - Lead & KPIs
Job summary
A leading insurance organization in Dubai is seeking an experienced Call Center Supervisor to lead daily operations. Responsibilities include supervising agents, monitoring performance against KPIs, ensuring compliance with regulations, and handling escalated customer complaints. The ideal candidate should have proven experience in a call center environment, particularly in insurance, possess strong leadership and communication skills, and be fluent in English. A competitive salary of AED 8,500 to AED 9,500 per month along with growth opportunities is offered.
Benefits
Qualifications
- Proven experience as a Call Center Supervisor, Team Leader, or Contact Center Supervisor.
- Strong knowledge of call center metrics and CRM systems.
- Ability to manage shifts and workforce planning.
Responsibilities
- Supervise and manage inbound and outbound call center agents.
- Monitor team performance against KPIs, SLAs, and QA scores.
- Handle escalated customer complaints and complex insurance queries.
Skills
Education
Tools
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.