Customer Service Specialist

Coty Inc; Dubai; On-site; AED 70,000 - 100,000; Full time

Job summary

A leading global beauty company is hiring a Customer Service Executive in Dubai. You will oversee order execution and customer satisfaction while ensuring compliance and timely deliveries. Responsibilities include order processing in SAP, cross-functional coordination, managing E-commerce operations, and driving service quality. Ideal candidates have strong order management skills, proficiency in SAP or ERP systems, and a keen attention to detail. Join a collaborative team focused on delivering excellence in a fast-paced environment.

Qualifications

• Experience in end-to-end order processing and customer service.
• Ability to handle returns and credit notes efficiently.
• Proficiency in data accuracy and validation using systems.

Responsibilities

• Manage order processing and logistics coordination.
• Communicate with internal and external stakeholders.
• Drive service quality and maintain KPIs.

Skills

Strong order management skills

Stakeholder coordination

Service mindset

Tools

SAP

ERP systems

MS Excel

Job description

Overview

As our Customer Service Executive, you are responsible for order execution, customer satisfaction, and service excellence. You will manage end-to-end order processing for Consumer Beauty and Luxury divisions in the UAE, ensuring accurate, timely, and compliant delivery. Acting as the key link between customers, commercial teams, and internal stakeholders, you will resolve queries, manage returns, and support seamless logistics execution while maintaining high service standards.

RESPONSIBILITIES

Your main focus:

• Manage order processing

• Receive and process customer orders in SAP


• Validate quantities, pricing, and delivery details


• Generate delivery instructions and ASN documentation


• Prevent order duplication and discrepancies

• Coordinate cross-functionally

• Liaise with warehouse and logistics for dispatch


• Partner with commercial and finance teams on pricing and credit holds


• Coordinate with compliance for approvals and documentation


• Communicate daily with internal and external stakeholders

• Support E-commerce and DTC operations

• Manage ECom and DTC customer accounts


• Schedule vendor portal appointments


• Generate shipment notifications


• Monitor delivery confirmations

• Handle returns and discrepancies

• Track daily returns and short supplies


• Log returns and issue credit notes with approvals


• Review damaged, defective, or delisted items


• Implement corrective actions

• Drive service quality and KPIs

• Maintain daily order and delivery trackers


• Monitor process KPIs and service levels


• Ensure accurate record keeping and filing


• Follow quality standards and work instructions

Working for Coty means
Being part of a collaborative, diverse, and inclusive beauty leader that values ownership, accountability, and continuous improvement while empowering employees to deliver excellence every day.

The team consists of Customer Service and Logistics professionals, and you will work closely with Commercial, Marketing, Finance, Warehouse, Logistics, Demand & Supply Planning teams. All your colleagues are supportive, detail-oriented, and customer-focused. Working in the team feels fast-paced, cooperative, and solutions-driven.

YOU ARE A COTY FIT

You like working with customers, managing multiple priorities, and ensuring flawless execution. As an experienced Customer Service Executive, you work accurately, take ownership, and get energy from a fast-paced, diverse, and international environment. Other than that, you:

• Bring strong order management skills

• End-to-end order processing


• Returns and credit note handling


• Delivery coordination

Are systems and data driven

• SAP or ERP system usage


• Advanced MS Excel proficiency


• Data accuracy and validation

Excel in stakeholder coordination

• Customer and distributor communication


• Cross-functional collaboration


• Issue resolution and follow-up

Demonstrate service mindset

• Deadline and KPI driven


• High attention to detail


• Continuous improvement focus

ABOUT COTY

Coty is one of the world’s largest beauty companies with an iconic portfolio of brands across fragrance, color cosmetics, skincare, and body care. At Coty, we celebrate the entire human kaleidoscope and cultivate a culture of fearless kindness. Therefore, we are proud to be an equal opportunities employer. We do not discriminate against any candidate or employee and strive to be an open, inclusive and diverse workplace where all employees can be their authentic self. Join us in making over the world of beauty!

For additional information about Coty Inc., please visit www.coty.com/your-career.