Customer Experience Specialist

Udrive; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A customer service firm in Dubai is seeking a Customer Service Representative to provide high-quality service by addressing customer inquiries efficiently. The role requires strong communication skills and a focus on customer satisfaction. Ideal candidates will have experience in customer service and be able to manage high volumes of inquiries. Join a supportive team with opportunities for professional growth and contribute to improving the customer experience.

Benefits

Supportive work environment

Opportunities for growth

Competitive compensation

Qualifications

• High school diploma or equivalent; bachelor’s degree is a plus.
• Previous experience in customer service or support roles is preferred.
• Strong verbal and written communication skills are essential.
• Ability to work under pressure with high volumes of customer interactions.
• Basic computer skills and experience with CRM systems.
• Strong problem-solving and organizational skills.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Resolve customer complaints by identifying root causes.
• Document all customer interactions in the CRM.
• Educate customers about products and services.
• Collaborate with internal teams for issue resolution.

Skills

Verbal communication

Written communication

Problem-solving

Organizational skills

Education

High school diploma or equivalent

Bachelor’s degree

Tools

CRM systems

Ticketing systems

Job description

A customer service firm in Dubai is seeking a Customer Service Representative to provide high-quality service by addressing customer inquiries efficiently. The role requires strong communication skills and a focus on customer satisfaction. Ideal candidates will have experience in customer service and be able to manage high volumes of inquiries. Join a supportive team with opportunities for professional growth and contribute to improving the customer experience.