Call Center jobs in United Arab Emirates

Company Description

talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform. Our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

Coordinate and collaborate with other departments for sales-related matters (Marketing, Operations, and Finance).

• Act as a first point of contact and respond promptly to partner restaurant queries or complaints via calls and emails if Sales Representatives are unavailable, and delegate tasks to appropriate Sales Representatives.
• Upload and update restaurant information online and in a timely manner.
• Set up and configure systems for new partners, conduct training, and address system issues from the vendor/partner side.
• Monitor and update the status of closed restaurants.
• Collect and document restaurant contracts and amendments, and manage related sales data.
• Prepare periodic reports on contract delivery and pickup.
• Manage the quality of partner accounts, ensuring ongoing relationships and resolving operational issues between partner restaurants, users, and the platform.
• Assist in programming and replacing GPRS printers, and train restaurant and call center personnel on transmission systems (GPRS, Pigeon software).

Maintain accurate records of all sales and prospecting activities, including:

• Follow-up activities
• Transmission methods reports
• Contract delivery and pickup acknowledgment reports

Qualifications

Bachelor’s Degree in a relevant field.

• MS Office, Excel Certification
• Must have a UAE Family Book.
• Knowledge of CRM systems
• Strong presentation, interpersonal, communication (written and verbal), customer service, problem-solving, and negotiation skills
• Ability to meet deadlines and adapt to flexible working hours
• Ability to build and maintain good client relationships

As the region’s leading local tech organization, we’ve been delivering for millions across MENA for the past 18 years.

Founded in Kuwait in 2004 and acquired by Delivery Hero in 2015, we combine local knowledge with global expertise. We innovate and create new technologies for the MENA region, including q-commerce, sustainable packaging, cloud kitchens, autonomous delivery vehicles, robots, and drones.

We deliver hundreds of millions of food orders, groceries, and other products annually across nine countries with over 4,500 employees. Our platform partners with over 27,000 brands and nearly 50,000 branches.

Our talabat mart (121 Stores) concept delivers groceries within 30 minutes or less in Bahrain, Egypt, Jordan, Kuwait, Oman, Qatar, and the UAE. Our philosophy is to prioritize solutions that benefit our ecosystem—our customers, partners, employees, riders, and communities.