Guest Experience Agent - Luxury Hotel Call Center

The Ritz-Carlton; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading luxury hotel chain in Dubai is seeking a dedicated individual to join their team as a Guest Service Representative. The role focuses on managing all guest calls, addressing requests and concerns, and delivering high-quality customer service. The successful candidate will have a high school diploma and must be capable of operating telephone systems while providing a welcoming and professional atmosphere for guests. Join us and be part of a team that sets the standard for luxury service.

Qualifications

• Ability to operate a telephone switchboard station.
• Strong communication skills to respond to guest needs.
• Comfort with computer and POS systems.

Responsibilities

• Answer, log, and process guest calls and requests.
• Monitor busy lines and follow up with guests.
• Adhere to company policies and maintain professional appearance.

Education

High school diploma or G.E.D. equivalent

Job description

A leading luxury hotel chain in Dubai is seeking a dedicated individual to join their team as a Guest Service Representative. The role focuses on managing all guest calls, addressing requests and concerns, and delivering high-quality customer service. The successful candidate will have a high school diploma and must be capable of operating telephone systems while providing a welcoming and professional atmosphere for guests. Join us and be part of a team that sets the standard for luxury service.