Guest Communications Specialist

Kempinski Hotel; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel in Dubai is seeking a dedicated candidate for the role of Call Center Operator. The incumbent will manage all incoming calls with a friendly approach while adhering to communication standards. Responsibilities include taking messages, managing Do Not Disturb requests, handling wakeup calls, and addressing guest inquiries. Familiarity with front desk operations and communication systems, particularly Opera and Microsoft Office, is essential. Join a prestigious team ensuring exceptional guest experiences.

Responsibilities

• Answer all incoming calls and connect them to the appropriate extension efficiently and kindly.
• Write down messages and deliver them promptly.
• Handle guests' requests for DND and wakeup calls according to standards.
• Assist with guest questions and requests, or refer them as needed.
• Manage emergency communications effectively.

Skills

Basic knowledge of front desk operations

Luxury Hotel Experiences

Communication skills

Brief knowledge of hotel operations and computer systems

Knowledge of Microsoft Office (Word, Excel, and PowerPoint)

Knowledge of Opera

Basic knowledge of Micros

Tools

Opera

Microsoft Office

Micros

Job description

A luxury hotel in Dubai is seeking a dedicated candidate for the role of Call Center Operator. The incumbent will manage all incoming calls with a friendly approach while adhering to communication standards. Responsibilities include taking messages, managing Do Not Disturb requests, handling wakeup calls, and addressing guest inquiries. Familiarity with front desk operations and communication systems, particularly Opera and Microsoft Office, is essential. Join a prestigious team ensuring exceptional guest experiences.