Virtual Assistant (remote-work)

Jobs For Humanity; Remote; AED 60,000 - 120,000; Full time

Job summary

A reputable organization is seeking a remote Call Center Representative to deliver exceptional customer support. This entry-level position offers on-the-job training and requires at least 1 year of customer service experience. Candidates must provide a reliable working environment and meet specific equipment requirements. Join us for a flexible and rewarding remote work opportunity with competitive salary and various perks.

Benefits

Competitive Salary

Training and Development

Performance incentives

Two yearly company dinners/parties

Qualifications

• Minimum 1 year experience in customer service or sales.
• Reliable person with excellent communication skills.
• Must complete 2 weeks of attendance training.

Responsibilities

• Handle inbound and outbound calls courteously.
• Ensure first call resolution through effective call handling.
• Accurately document customer claims in systems.
• Lead discussions to determine the best options for customers.

Skills

Fluent English

Attention to detail

Communication skills

Tools

Good working laptop

USB wired headset

Wired LTE internet connection

Job description

Are you ready to embark on an exciting remote journey as a Call Center Representative? We are seeking passionate individuals who thrive on delivering top‑notch sales and want to make a difference. Join our dynamic team and embrace the opportunity to work remotely providing exceptional support while enjoying the flexibility you deserve. This position requires a 9‑month minimum commitment where you’ll excel from the comfort of your own home.

This is an entry‑level position which offers on‑the‑job training. While previous Call Center experience isn’t required, we’ve seen talented professionals do exceptionally well with at least 1 yr experience in customer service, sales, or front/back‑office experience. Candidates should be very reliable, have good attention to detail, have excellent communication and computer skills, be coachable, reliable, fully commit to the training schedule which is up to 2 weeks (our attendance policy is strictly enforced) and be willing to consistently learn on the job. If hired, you will be required to work from a calm and quiet environment with the required equipment listed throughout the application process. If this sounds like you, submit your application today!

We offer amazing perks and benefits:

• Awesome colleagues who are dedicated to Voice Dream and our customers!
• Remote Work
• Training (Must complete training)
• Base salary
• Performance incentives (Bonuses are not guaranteed and solely based on client and company discretion)
• Weekly Schedule (5 days a week)
• 8‑9 hours daily schedule (break included)
• Career & Training Development
• Organizational Growth
• Professional Work Environment
• Two yearly company Dinners/Party
• Full‑Time 40hr per week position
• Competitive Salary (will be disclosed if we move forward with your application)

Responsibilities

• Handle both inbound and outbound calls in a courteous manner while up‑selling products and services to customers.
• Ensure first call resolution through problem solving and effective call handling.
• Research systems to find missing information as applicable; coordinate with other departments of Voice Dream to resolve issues when needed.
• Accurately document and process customer claims in appropriate systems.
• Lead fact‑finding discussions to determine the best options for the customer.
• Utilize knowledge base and training to accurately answer customer questions while following all required scripts, policies, and procedures.
• Actively listening and communicating with customers as opposed to just reading the script.
• Other duties may be assigned.
• In case the applicant wants to leave the company under any circumstance the applicant is required to present HR with a 2‑week notice.

Qualifications

• Fluent English (Spanish is a plus)
• Good working laptop minimum specs are in the job description
• Headset
• Very good internet

Remote Work

Yes

Employment Type

Full‑time

Requirements

To apply to this position the candidate’s laptop must fit the required specs:

• For Windows users
  • 8 GB of RAM (minimum)
  • Core i5 (4 core minimum)
  • 2.00 GHz (minimum)
• For iOS users
  • 8 GB of memory (minimum)
  • Catalina Model / Big Sur Model / M1 chip
  • 2.00 GHz (minimum)
• For Headset
  • A USB wired headset with visible microphone is required (no wireless or aux)
  • Applicant will not be approved if AirPods or earphones are used instead of a headset
• For Internet
  • A wired LTE connection is required (router must be powered by a SIM card and wired to the laptop)
  • Wi‑Fi connection won’t be sufficient
  • Hot‑spot won’t be sufficient