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Job summary
A reputable services company in Abu Dhabi is seeking a Return Merchandise Authorization Coordinator to manage the RMA function for damaged spares and equipment. The ideal candidate will have 4–5 years of experience in IT spare components management and be responsible for coordinating the handling and ordering of replacements. This role is critical to maintaining spares availability for our Warranty and Workshop clients.
Qualifications
- 4–5 years of experience in IT spare components management.
Responsibilities
- Keep spares availability for Warranty, AMC & Workshop clients.
- Communicate with Vendor & Messenger logistics on RMA schedules.
- Ensure all RMA purchases are logged, tracked, and raised appropriately.
Skills
Return Merchandise Authorization Coordinator (RMA) handles the RMA function for damaged spares and equipment through suppliers. Keeps records of all RMA purchases for warranty cases and audits. Expedites the handling and ordering of spares requiring replacement of malfunctioning components or tools for Warranty, AMC, and Workshop customers.
- Keep spares availability in accordance with the CSG needs for Warranty, AMC & Workshop clients.
- Communicate with Vendor & Messenger logistics on availability and RMA delivery schedules.
- Maintain packaging material for proper monitoring and handling of spares & tools.
- Ensure all RMA purchases are logged, tracked, and raised according to the group criteria.
- Maintain paperwork of all RMA purchases for required warranty claims as well as supplier/ISO audits.
- Coordinate with Group Leaders in determining fluctuating warranty standings of various supplier equipment.
- Keep track of spares nearing warranty expiry within RMA.
- Ensure correct condition and identification of spares & devices at all times.
- Maintain a code of ethics with regards to attitude, behavior and loyalty while communicating with Vendors & Messenger Service.
- 4–5 years of experience in IT spare components management.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.