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Application Support Analyst jobs in United Arab Emirates

Field IT Support Engineer L2

Burhani

Dubai
On-site
AED 60,000 - 90,000
8 days ago
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JavaScala Software Development Engineer II Raster and Imagery

Esri

Sharjah
On-site
AED 80,000 - 100,000
8 days ago

Senior ASP.NET Web Forms Developer with Telerik & SQL

GamaLearn

Abu Dhabi
On-site
AED 100,000 - 140,000
8 days ago

Application Engineer Aftersales

Hyva

Dubai
Hybrid
AED 293,000 - 368,000
8 days ago

Senior Java Developer - Kubernetes & Cloud-Native

Duncan & Ross

Abu Dhabi
On-site
AED 200,000 - 300,000
8 days ago
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Senior Software Engineer II iOS

Beyond ONE

Dubai
Hybrid
AED 200,000 - 300,000
8 days ago

SENIOR JAVA DEVELOPER

Duncan & Ross

Abu Dhabi
On-site
AED 200,000 - 300,000
8 days ago

Java Engineer: Spring Boot & REST APIs

FallenAmbers

Dubai
On-site
AED 120,000 - 200,000
8 days ago
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IT Support Specialist

Estemarat Group

Dubai
On-site
AED 120,000 - 200,000
8 days ago

Senior Cybersecurity Architect - IT/OT (Contract)

Segula Technologies

Abu Dhabi
On-site
AED 400,000 - 600,000
8 days ago

Senior Software Engineer

CyberGate Defense L.L.C

Abu Dhabi
On-site
AED 200,000 - 300,000
8 days ago

Sales Applicator

Talent Flow Partners

Sharjah
On-site
AED 120,000 - 200,000
8 days ago

Senior Software Engineer

Ghobash Group

Dubai
On-site
AED 200,000 - 300,000
8 days ago

Software Development Engineer II CC Raster and Imagery

Esri

Sharjah
On-site
AED 60,000 - 80,000
8 days ago

Application Engineer: Ansys Granta MI Platform

Black & Grey HR

Dubai
On-site
AED 120,000 - 200,000
8 days ago

Application Engineer - Ansys Granta

Black & Grey HR

Dubai
On-site
AED 120,000 - 200,000
8 days ago

Software Development Engineer II â Python

Esri

Sharjah
On-site
AED 120,000 - 200,000
8 days ago

Application Engineer

UTS Carrier

Dubai
On-site
AED 80,000 - 100,000
8 days ago

Senior Application Engineer

Avertra Corp

Dubai
On-site
AED 120,000 - 200,000
8 days ago

Field Application Engineer - UPS & Data Center Solutions

Delta Electronics

Dubai
On-site
AED 120,000 - 200,000
8 days ago

Field Application Engineer

Delta Electronics

Dubai
On-site
AED 120,000 - 200,000
8 days ago

Remote Applications Engineer - Fluid Handling Solutions

Continental

United Arab Emirates
Remote
AED 220,000 - 331,000
8 days ago

Senior Software Engineer

Bain & Company

Dubai
On-site
AED 150,000 - 200,000
8 days ago

Senior Software Engineer, EK Ops — Network, Flight & Safety

Emirates Airlines - Other locations

Dubai
On-site
AED 80,000 - 110,000
8 days ago

Senior Software Engineer - EK Ops - Network Ops, Flt Ops, Safety & Security.

Emirates Airlines - Other locations

Dubai
On-site
AED 80,000 - 110,000
8 days ago

Top job titles:

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Top companies:

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Top cities:

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Similar jobs:

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Field IT Support Engineer L2
Burhani
Dubai
On-site
AED 60,000 - 90,000
Full time
8 days ago

Job summary

An IT service company in Dubai is seeking a proactive IT Support Specialist. This role involves providing onsite and remote customer support with a focus on quality and technical expertise. Candidates should demonstrate strong communication skills and a quick learning ability to ensure the efficient resolution of IT-related issues. The selected individual will follow established SLAs and escalate advanced cases as necessary. A passion for IT is crucial for success in this position.

Qualifications

  • Strong communication skills and the ability to resolve IT-related issues quickly.
  • Proactive approach and passion for IT.

Responsibilities

  • Provide onsite and remote support to customers with high service quality.
  • Escalate advanced cases to L2/L3 teams promptly.
  • Document technical issues and follow up according to SLAs.
  • Acquire knowledge of products and maintain accurate support.
  • Coordinate with different divisions to resolve customer issues.

Skills

Communication skills
Proactive problem-solving
Quick learning
Customer service orientation
Job description
Qualifications
  • Candidate should be good in communication and be able to resolve IT related issue as soon as possible. He should be proactive and quick learner and should have passion for IT.
Responsibilities
  • Provide onsite & remote support to customers with a high degree of customer service quality and technical expertise
  • Immediate escalation of advancedlevel cases to L2 L3 team
  • Research resolve and respond to customer issues / support cases received via telephone email andweb portal in accordance with company quality standards.
  • Clearly document technical issues within support incidents.
  • Evaluation of issues and resolutions for contribution to the Technical Support Knowledgebase
  • Provide timely followup to user questions according to established SLAs
  • Use common sense logic instructions preestablished guidelines and the knowledgebase to performthe function of the job
  • Acquire and maintain knowledge of existing and new products and services in order to provideaccurate and efficient customer support
  • Clearly communicate issue status to customers in accordance with defined SLAs
  • Take on a leadership position in resolving customer issues by coordinating with different companydivisions.
  • Listen attentively to the customer ask probing questions determine minimum data set ofinformation required analyze information and synthesize it into a resolution plan.
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* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.

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