Workshop Manager

MP DOMINIC AND CO; Dubai; On-site; AED 120,000 - 160,000; Full time

Job summary

A marine workshop company in Dubai is looking for an experienced Workshop Manager. The role involves overseeing daily operations, managing a team of technicians, and ensuring high-quality standards. Candidates must have a Bachelor's degree in business management or a related field, along with at least 5 years of experience in marine workshop management. Strong leadership and communication skills are essential for providing excellent customer service and maintaining safety standards.

Qualifications

• At least 5 years experience in marine workshop management.
• Strong leadership and organizational skills.
• Knowledge of marine engines and components.

Responsibilities

• Oversee daily operations of the workshop.
• Manage and lead a team of technicians.
• Schedule and prioritize tasks based on customer requirements.
• Ensure maintenance of workshop tools and inventory.
• Maintain a clean and safe workshop environment.
• Keep accurate records of workshop activities.
• Provide excellent customer service.

Skills

Leadership

Organizational skills

Communication

Computer skills

Knowledge of marine engines

Education

Bachelor's degree in business management or related field

Job description

Overview

• Oversee daily operations of the workshop to ensure efficiency and high-quality standards.
• Manage and lead a team of technicians ensuring work is performed safely and to required standards.
• Schedule and prioritize tasks and jobs based on customer requirements and operational needs.
• Ensure availability and maintenance of workshop tools equipment and inventory supplies.
• Coordinate with the Sales team purchasing department and other stakeholders to meet customer demands and ensure timely job completion.
• Maintain a clean safe and organized workshop environment enforcing safety protocols and compliance with company policies.
• Keep accurate records of workshop activities including work orders job costing and invoicing.
• Provide excellent customer service by communicating effectively with customers during the repair process and addressing any concerns.
• Promote and sell service agreements to customers.
• Share responsibility with the service manager for workshop P&L and assigned service area performance.
• Handle warranty claims and ensure technical staff receive relevant training.

Qualifications

• Requires a Bachelor's degree in business management or related field with at least 5 years experience in marine workshop management.
• Must possess strong leadership organizational communication and computer skills with knowledge of marine engines and components.