Workforce Manager

ARRISE; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading iGaming content supplier in Ras Al Khaimah is seeking a Workforce Management Manager to develop and implement strategies aligned with business objectives. The candidate should have leadership experience, strong interpersonal skills, and fluency in English. This role offers unique benefits such as provided accommodation and meal programs.

Benefits

Accommodation provided

Meal program (One Meal per shift)

Transportation allowance

Qualifications

• At least 3 years of experience in management roles.
• Experience in the iGaming industry is advantageous but not mandatory.
• Understanding of Bulgarian labor law.

Responsibilities

• Develop and implement workforce management strategies.
• Analyze and forecast staffing needs.
• Manage scheduling processes and oversee workforce management systems.
• Collaborate with other departments to align practices with business objectives.

Skills

Leadership skills

Decision-making skills

Interpersonal skills

Advanced English

Microsoft Office proficiency

Education

Bachelor's Degree or equivalent

Tools

Microsoft Office Suite

Job description

Join us in Ras Al Khaimah, a great place to grow your career while enjoying a relaxed and welcoming lifestyle

About Us:

ARRISE is a leading supplier of player-favorite content to the iGaming industry. We are a software development and services company delivering end-to-end digital solutions. Headquartered in Gibraltar with offices around the world, including Malta, Romania, India, Canada and Bulgaria, we are a global team of over 7,000 talented individuals with decades of experience across multiple industries and professions. Together, we form a cross‑functional powerhouse that is driven to deliver.

What you would be doing:

• Develop and implement workforce management strategies and team, department policies, and procedures that support the organization's business objectives.
• Analyze and forecast staffing needs, ensuring that the organization has the right number of staff with the necessary skills to meet operational demands.
• Manage the organization's scheduling process, ensuring that shifts are allocated fairly and efficiently.
• Oversee the development and maintenance of workforce management systems and tools for time and attendance management.
• Monitor and analyze workforce data to identify trends and patterns, and make recommendations for improvements to staffing levels, shift patterns, and other workforce‑related matters.
• Collaborate with other departments within the organization to ensure that workforce management practices align with overall business objectives and strategies.
• Supervise, motivate, and coach the workforce management team.
• Provide leadership and direction to teams of workforce management professionals and business intelligence, ensuring that they have the necessary skills, knowledge, and support to perform their roles effectively.
• Provide regular reports to senior management on workforce management metrics, including staffing levels, labor costs, overtime, and employee satisfaction.
• Develop and manage the workforce management budget, ensuring that resources are allocated effectively and efficiently.
• Drive continuous improvement in workforce management practices and processes, and champion best practices across the organization.
• Develop and implement training programs for the workforce management team.
• Ensure all team members understand and adhere to company policies and procedures.
• Continuously review and improve workforce management processes to ensure they are efficient and effective.
• Use strong interpersonal and communication skills to build and maintain productive and effective working relationships with senior leaders, internal and external business partners, and various groups across the organization.
• Participate in improving the company’s activity.
• Maintain a proactive attitude in handling operational challenges.
• Ensure compliance with the company’s standards.
• Report any violation of the internal Rules and Regulations and Standard Operating procedures to the direct Manager.
• The above tasks can be completed with other tasks specific to the job, which will be communicated in due time.

What makes you a strong candidate:

• Bachelor's Degree preferred, or equivalent combination of education, training, and practical experience related to the requirements of the role.
• Proven experience of at least 3 years in management roles.
• Advanced proficiency in English, both written and verbal.
• Advanced proficiency in Microsoft Office suite (Excel, Word, PowerPoint, Outlook) or Software tools.
• Exceptional leadership skills with a track record of successfully managing and developing diverse high‑performing teams.
• Strong decision‑making skills.
• Comfortable in a dynamic environment.
• Understanding of Bulgarian labor law.
• Strong interpersonal skills and empathy.
• Experience in the iGaming industry or Live Casino is advantageous but not mandatory.

Benefits:

• Accommodation will be provided by the company
• Meal program (One Meal per shift)
• Transportation allowance

If we already won your interest, do not hesitate to apply for this opportunity.