Wealth Trading Support Advisor

RAKBANK; Ras Al Khaimah; On-site; AED 120,000 - 200,000; Full time

Job summary

A prominent bank in the UAE seeks a skilled Customer Experience Advisor – Wealth to enhance customer support for equity trading. This role requires 1 to 3 years of experience in financial services and a solid knowledge of U.S. market practices. Responsibilities include assisting customers with trading concepts, technical troubleshooting, and maintaining compliance with regulations. The ideal candidate should possess excellent customer service skills and a relevant degree.

Qualifications

• 1 to 3 years of experience in equity trading support or brokerage operations.
• Solid knowledge of U.S. market practices, exchanges, and settlement processes.
• Familiarity with trading platforms and technical support.

Responsibilities

• Assist customers with equity trading concepts and order types.
• Troubleshoot technical issues for customers related to trading.
• Educate customers on U.S. market sessions and regulatory requirements.
• Maintain compliance with KYC, AML, and data privacy regulations.

Skills

Customer service excellence

Knowledge of U.S. market practices

Technical troubleshooting

Compliance adherence

Education

Bachelor’s degree or equivalent qualification

Tools

GTNME Admin Portal

Job description

A prominent bank in the UAE seeks a skilled Customer Experience Advisor – Wealth to enhance customer support for equity trading. This role requires 1 to 3 years of experience in financial services and a solid knowledge of U.S. market practices. Responsibilities include assisting customers with trading concepts, technical troubleshooting, and maintaining compliance with regulations. The ideal candidate should possess excellent customer service skills and a relevant degree.