waiterss / waiter

Al Tayer Group; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality service provider in Dubai is looking for a customer-focused individual to enhance guest experiences through exceptional service. Responsibilities include taking orders, maintaining hygiene standards, and ensuring customer satisfaction. Ideal candidates will have at least 2 years of experience in the catering industry and certificate in food/beverage service. Proficiency in English is required, along with a passion for the hospitality sector. This role is essential for delivering high-quality dining experiences.

Qualifications

• 2 years of relevant experience in the catering industry.
• Certification in Food and Beverage / Catering would be an advantage.
• Able to communicate in English (verbal, reading and writing).

Responsibilities

• Provide exceptional customer service to ensure satisfaction.
• Process customer orders accurately and timely.
• Maintain cleanliness and hygiene standards.

Skills

Customer service

Communication in English

Knowledge of menu items

Education

Certification in Food and Beverage / Catering

Job description

Description

• External Candidate

Job Purpose

To attend to customer tables and to maximise sales by providing exceptional customer service, in a professional and efficient manner, to all guests to ensure customer satisfaction.

Functional Responsibilities

• Ensure all guests receive positive and professional service to the highest standards to exceed the customer's expectations.
• Take and process customer orders in an accurate and timely manner.
• Follow sequence of service standards as per brand guidelines.
• Understand and anticipate customer needs, being attentive but not intrusive.
• Have a complete and thorough knowledge of all menu items to describe and recommend products to customers.
• Ensure food quality and consistency is delivered at all times to brand and company standards.
• Manage the set up and close down of tables within the section, ensuring tables are turned around and ready with minimal delay.
• Maintain cleanliness and hygiene standards.
• Work within operational standards to keep food and beverage preparation processes within company and municipality guidelines.
• Ensure all administration is completed accurately and in a timely manner, including customer database cards.
• Receive cash or payment in any authorized mode from customers. Issue receipts against purchases and reconcile receipts with sales figures.
• Carry out additional tasks as instructed by management.

Key Performance Indicators (KPIs)

• Cost control / Waste reduction.
• Adherence to work standards / operating standards (e.g., hygiene, cleanliness, discipline, etc.).
• Timely completion / achievement of assigned work / targets.
• Customer satisfaction / feedback (internal / external).

Education

• Certification in Food and Beverage / Catering would be an advantage.

Experience

• 2 years of relevant experience in the catering industry.

Functional Skills

• Able to communicate in English (verbal, reading and writing).
• Interest and enthusiasm for the hospitality industry.