VIP Host

Thrill Labs; United Arab Emirates; Hybrid; AED 150,000 - 200,000; Full time

Job summary

A leading crypto gaming company in the UAE is seeking a VIP Host to deliver white-glove experiences to high-value players. This role involves managing VIP relationships, driving player growth, and ensuring compliance with responsible gaming standards. Candidates should have 1-3 years of experience in customer-facing roles within iGaming, with strong analytical and communication skills. Join the team to shape the future of premium gaming and deliver unforgettable experiences.

Qualifications

• 1-3+ years experience in a high-touch, customer-facing role within iGaming.
• Strong understanding of online gaming and player behavior.
• Comfortable working in fast-paced, high-growth environments.

Responsibilities

• Own and manage a portfolio of high-value VIP players globally.
• Build trusted, long-term relationships with consistent engagement.
• Analyze player behavior and trends to inform decision-making.
• Plan and execute exclusive online and offline VIP experiences.
• Ensure compliance with responsible gaming standards.

Skills

Excellent written and verbal communication skills in English

Strong analytical mindset

Experience using CRM tools

Ability to manage multiple priorities

Job description

About the Company

Thrill Labs is the driving force behind Thrill.com — a next-generation crypto gaming platform built to deliver a customer focused experience. Our mission is to build the world’s biggest gaming brand, combining cutting-edge technology, bold creativity, and a deep respect for our players.

Backed by a world-class team and launching at an exciting stage of growth, we’re redefining what premium gaming looks like in a crypto-native world.

About the Role

At Thrill.com, our VIP players are at the heart of everything we do.

We’re looking for a VIP Host to join Thrill at a pivotal moment — someone who thrives on building relationships, delivering white-glove experiences, and creating genuine loyalty with our most valuable players.

As one of the early VIP Hosts at Thrill, you’ll help shape how we engage, retain, and grow our high-value player base globally. You’ll act as the trusted point of contact for VIPs, delivering a deeply personalized experience while balancing player satisfaction, sustainability, and long-term value.

This role sits at the intersection of hospitality, analytics, and crypto-native customer experience — and offers real ownership in defining what “best-in-class VIP” means at Thrill.

What You’ll Be Doing

VIP Relationship Management

• Own and manage a portfolio of high-value VIP players globally

• Serve as the primary point of contact, delivering proactive, high-touch, personalized service

• Build trusted, long-term relationships through consistent and meaningful engagement

• Handle escalations and complex player needs with confidence and care

Player Growth & Retention

• Identify and onboard high-potential players into Thrill’s Host program

• Design and execute tailored engagement, retention, and reactivation strategies

• Manage promotional and incentive budgets responsibly, balancing value creation with profitability

• Drive key VIP KPIs including engagement, retention, and lifetime value

Insights & Collaboration

• Analyze player behavior, trends, and performance to inform decision-making

• Track portfolio health, churn risk, and ROI using CRM tools and dashboards

• Share structured player insights with Product, Marketing, Payments, and Compliance teams to improve the overall player experience

VIP Experiences

• Support the planning and execution of exclusive online and offline VIP experiences

• Assist with bespoke gifting, promotions, and events that reinforce Thrill’s premium brand

Responsible Gaming & Compliance

• Operate in full alignment with Thrill’s Responsible Gaming standards

• Identify and escalate risk behaviors appropriately

• Ensure all VIP activity adheres to internal controls, promotional guidelines, and compliance requirements

What You’ll Need

Experience

• 1–3+ years experience in a high-touch, customer-facing role within iGaming

• Strong understanding of online gaming, casino products, and player behavior

• Comfort working in fast-paced, high-growth environments

Skills

• Excellent written and verbal communication skills in English

• Strong analytical mindset with the ability to interpret player data and trends

• Experience using CRM tools, dashboards, and modern communication platforms

• Ability to manage multiple priorities while delivering consistently high standards

Crypto-Native Mindset

• Solid understanding of cryptocurrency fundamentals (wallets, transactions, blockchain basics)

• Comfortable engaging with crypto-native users across global time zones

Personal Attributes

• Player-first, relationship-driven mindset

• Commercially aware — understands how to balance incentives with sustainable growth

• Detail-oriented, organized, and proactive

• Calm, confident, and solutions-focused under pressure

• Willingness to work non-traditional hours, including evenings and weekends

• Open to occasional travel for VIP events (approx. 20–25%)

Bonus Points For

• Experience in crypto casinos, sportsbooks, or Web3 products

• Multilingual capabilities

• Experience working in remote-first teams

Why Join Us?

At Thrill Labs, you won’t just manage VIP players — you’ll help define how premium crypto gaming is done.

You’ll have the opportunity to:

• Shape the VIP function from the ground up

• Work alongside a world-class, ambitious team

• Make a real impact at launch-stage scale

• Help build a globally loved gaming brand

If you’re excited by ownership, fast growth, and delivering unforgettable player experiences — we’d love to hear from you.