VIP Guest Relations Specialist: Elevate Service

AccorHotels Middle East; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A global hospitality company in Dubai is seeking a Guest Relations Agent to provide exceptional service to VIP guests. You will handle check-ins and check-outs, manage guest complaints, and coordinate with various departments to enhance guest experiences. Qualified candidates should have a degree in Hotel Management and ideally possess at least 1 year of experience in a similar role within a five-star hotel.

Benefits

Employee benefit card with discounts

Learning programs through Academies

Opportunities for career growth

Participation in CSR activities

Qualifications

• Ability to handle guest complaints efficiently.
• Knowledge of hotel policies and procedures.
• Experience with cashiering duties and night audits.

Responsibilities

• Register and check in/check out VIP guests promptly.
• Maintain guest information and address inquiries.
• Coordinate with other departments regarding VIP services.

Skills

Guest Relations

Customer Service

Problem Solving

Communication

Education

University Degree in Hotel Management

Job description

A global hospitality company in Dubai is seeking a Guest Relations Agent to provide exceptional service to VIP guests. You will handle check-ins and check-outs, manage guest complaints, and coordinate with various departments to enhance guest experiences. Qualified candidates should have a degree in Hotel Management and ideally possess at least 1 year of experience in a similar role within a five-star hotel.