Telesales Agent - Outbound

Bayut | dubizzle; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading platform in UAE is seeking a Telesales Agent - Outbound to generate revenue through engaging calls to potential and existing customers. Responsibilities include conducting outbound calls, exceeding targets, and managing customer interactions effectively. Candidates should have at least 2 years of experience in telesales or customer service, and exhibit strong communication and negotiation skills. The role offers a competitive tax-free salary and various benefits, including health insurance and annual air ticket allowance.

Benefits

Competitive Tax-free Salary

Comprehensive Health Insurance

Annual Air Ticket Allowance

Employee discounts

Rewards & Recognitions

Learning & Development opportunities

Qualifications

• A minimum of 2 years of experience in Telesales, Call center or Customer service.
• Proven ability to exceed sales goals in a high-pressure sales environment.
• Excellent verbal and written communication skills in English.

Responsibilities

• Conduct high volumes of outbound calls to promote and sell products/services.
• Build and maintain a pipeline of potential clients by following up on leads.
• Collaborate with the purchase team on lead conversion strategies.

Skills

Sales techniques

Customer engagement

Negotiation skills

Communication skills in English

Time management

Multitasking abilities

Education

High school diploma

Bachelor's degree

Tools

CRM systems

Job description

Bayut & dubizzle have the unique distinction of being iconic, homegrown brands with a strong presence across the seven emirates in the UAE. Connecting millions of users across the country, we are committed to delivering the best online search experience. As part of Dubizzle Group, we are alongside some of the strongest classified brands in the market. With a collective strength of 5 brands, we have more than 123 million monthly users that trust in our dedication to providing them with the best platform for their needs.

Role Overview

As a Telesales Agent - Outbound, you will be responsible for generating revenue by actively engaging with potential and existing customers through outbound calls. You will play a key role in meeting and exceeding targets, converting leads into acquisitions, and building strong customer relationships.

Responsibilities

• Conduct high volumes of outbound calls to prospective and existing customers to promote and sell products/services.
• Meet and exceed daily, weekly, and monthly targets and KPIs.
• Effectively manage outbound calls and inquiries, converting them into sales opportunities.
• Build and maintain a pipeline of potential clients by following up on leads and nurturing relationships.
• Handle objections professionally, negotiate terms, and close deals efficiently.
• Maintain accurate records of customer interactions, sales activities, and follow-ups using CRM tools.
• Collaborate with the purchase team to align on lead conversion strategies.
• Provide excellent customer service by understanding customer needs and offering tailored solutions.
• Assist customers with their inquiries, complaints, and post-sales support to ensure customer satisfaction.
• Stay updated with product knowledge, sales techniques, and industry trends to improve performance.
• Participate in team meetings, training, and coaching sessions to enhance skills and performance.
• Work as part of a fast paced, high performing team in a multicultural environment with over 60 different nationalities.

Benefits

• Competitive Tax-free Salary
• Comprehensive Health Insurance
• Annual Air Ticket Allowance
• Employee discounts at multiple vendors across the emirates
• Rewards & Recognitions
• Learning & Development opportunities

Qualifications

• A minimum of a high school diploma; a bachelor’s degree is a plus.
• 2+ years of experience in Telesales, Call centre or Customer service.
• Demonstrated ability to exceed sales goals in a high-pressure telesales environment, ensuring consistent and sustainable performance.
• Strong understanding of sales techniques, customer engagement, and CRM systems.
• Well-versed in handling objections and closing sales effectively.
• Excellent verbal and written communication skills in English.
• Strong negotiation and persuasion skills.
• Ability to work under pressure and meet targets.
• High level of resilience and adaptability.
• Efficient time management and multitasking abilities.
• Strong teamwork and collaboration skills.
• Highly motivated and target-driven.
• Passionate about sales and customer engagement.
• Persistent and resilient in achieving sales goals.
• Hardworking, proactive, and eager to exceed expectations.

Equal Opportunity Statement

Bayut & dubizzle is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.