Telephone Operator

Al Ain Rotana; Abu Dhabi Emirate; On-site; AED 60,000 - 120,000; Full time

Job summary

A prominent hotel in the UAE is seeking a Telephone Operator to provide exceptional service to guests through effective communication on guest calls. The ideal candidate will possess strong English communication skills and a background in hospitality, ensuring every guest interaction is welcoming and memorable. Experience with the Opera system is a plus, contributing to the smooth operation of guest services. This role is crucial for maintaining guest satisfaction and hotel standards.

Qualifications

• Diploma/degree in hospitality preferred with similar work experience.
• Excellent English communication skills are essential.
• Computer literacy and previous experiences with Opera are advantageous.

Responsibilities

• Receive each guest call professionally and friendly.
• Maintain communication with departments for smooth service.
• Ensure guests are greeted by name as per standards.
• Operate switchboard efficiently for call transferring.

Skills

Excellent written and verbal English communication skills

Strong voice modulation abilities

Customer Focus

Adaptability

Teamwork

Education

Diploma/degree in the hospitality field

Tools

Opera system

Job description

Job Description

We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward.

As a Telephone Operator you are responsible to handle every phone call with importance to provide professional and customer focused response to our guests, ensuring their stay will become a memorable experience, whereby your role will include key responsibilities such as-

• Receive each guest call in a professional and friendly manner
• Maintain effective communication with all related department to ensure smooth service delivery
• Handle every query in a polite and courteous manner and exceed guest expectations
• Ensure guests are greeted by name upon calling as per the Rotana Standard
• Maintain an up to date knowledge of the hotel and local services
• Maintain an awareness of guest profile through the Opera guest profile system
• Complete management’s long distance call vouchers and record them on the traffic sheet
• Maintain the guest wake up call sheet and deliver calls accordingly on time and to the established standard
• Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls
• Take messages for guests and management as per the required standard

Skills

Education, Qualifications & Experiences

You should ideally have a diploma / degree in the hospitality field with similar previous work experiences. Excellent written and verbal English communication skills along with strong voice modulation abilities are essentials. Computer literate and previous experiences with Opera are an advantage.

Knowledge & Competencies

• Understanding the Job
• Taking Responsibility
• Recognizing Differences
• Customer Focus
• Customer Focus
• Adaptability
• Teamwork