Technical Product Specialist

InterSystems; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A health tech leader is seeking a Product Technical Specialist for the Middle East based in Dubai. This role involves collaboration throughout the product lifecycle, from design to go-live support, focusing on software development and customer-centric solutions in the healthcare sector. Candidates should possess strong skills in SQL, JavaScript, and HTML, alongside a degree in Computer Science or Engineering, and be willing to travel. Join a dynamic team that values innovation and improves patient care worldwide.

Benefits

Global exposure and growth opportunities

Fast-paced environment

Qualifications

• Proficiency in software development scripting or technical solution design.
• Hands-on experience with SQL, JavaScript, HTML, and web technologies.
• Experience designing and documenting technical solutions.

Responsibilities

• Collaborate with project, product, and pre-sales teams to analyze customer requirements and design tailored solutions.
• Develop and test integrations, data migration scripts, reports, and configuration tools using modern technologies.
• Support cutover planning and on-site go-live activities.

Skills

SQL

JavaScript

HTML

Problem-solving

Communication

Education

University degree in Computer Science, Engineering, or equivalent

Job description

Product Technical Specialist Middle East

Location: Dubai
Team: Product Management
Job Type: Full-Time

Join a global health tech leader transforming care delivery through smart, safe, and scalable digital solutions.

About the Role

This role involves working across the entire product lifecycle, from early discovery and integration design to go-live support and long-term optimization, maintaining a strong technical foundation and customer-centric mindset. It is a dynamic, hands-on role that combines software development, problem-solving, and solution delivery in the impactful healthcare sector.

What You'll Do

Product Discovery & Design

• Collaborate with project, product, and pre-sales teams to analyze customer requirements and design tailored solutions.
• Participate in customer and third-party workshops for integrations, report migrations, and other technical components.
• Estimate development and configuration efforts across all project phases.

Implementation & Delivery

• Develop and test integrations, data migration scripts, reports, and configuration tools using modern technologies.
• Work in sprints alongside the configuration team to deliver contracted functionalities.
• Conduct debugging and root cause analysis for complex issues during and after releases.
• Collaborate in agile delivery cycles with QA and service teams to ensure rapid, reliable delivery.

Go-Live & Support

• Support cutover planning and on-site go-live activities.
• Assist with handovers to the support team and provide third-line support when needed.
• Evaluate and estimate changes introduced via change control or product evolution.

Collaboration & Enablement

• Act as a trusted technical advisor across implementation, support, and product teams.
• Mentor team members and contribute to continuous improvement of delivery workflows.
• Represent InterSystems professionally at customer sites and partner locations across the region.

What You Bring

Essential Skills & Experience

• Proficiency in software development scripting or technical solution design.
• Hands-on experience with SQL, JavaScript, HTML, and web technologies.
• Strong analytical and problem-solving skills; ability to break down complex challenges.
• Excellent communication and facilitation skills for diverse audiences.
• Experience designing and documenting technical solutions.
• Experience working directly with customers or external stakeholders.

Nice to Have

• Experience with InterSystems technology or healthcare systems.
• Knowledge of Health Information Exchange (HIE) standards such as HL7 or FHIR.
• Ability to work independently in ambiguous situations and take full ownership.
• Multilingual abilities (English, Arabic, or French highly desirable).
• Familiarity with GCC healthcare regulations and environments.

Who You Are

• Strategic thinker with a passion for solving meaningful problems.
• Adaptable and calm under pressure; thrives in regulated environments where safety, precision, and compliance matter.
• Detail-oriented without losing sight of the big picture.
• Collaborative by nature with a bias for action and learning.

Qualifications

• University degree in Computer Science, Engineering, or equivalent professional experience.
• Willingness and ability to travel to customer sites across the region.

Why Join Us

- Work on critical systems impacting millions of lives daily in a culture that values ownership, curiosity, and continuous improvement.

We offer:

• A fast-paced environment where your ideas matter.
• Global exposure and growth opportunities.
• The chance to work on technology that drives real-world healthcare transformation.

About InterSystems

InterSystems, a creative data technology provider, delivers a unified foundation for next-generation applications across healthcare, finance, manufacturing, and supply chain sectors in over 80 countries. Our platforms solve interoperability, speed, and scalability challenges for large organizations worldwide, unlocking the power of data and enabling innovative perceptions of data. Established in 1978 and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries. For more information, please visit our website.

Required Experience: Unclear Seniority