Technical Engineer: Multi-Level Support & Project Lead

CDW LLC.; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading multi-brand IT solutions provider is seeking a Technical Engineer in Dubai. The successful candidate will provide multi-level technical support, manage incidents, and act as a technical lead on projects. Responsibilities include troubleshooting, ensuring operational excellence, and mentoring junior engineers. Excellent communication skills and a strong understanding of system infrastructure and networking are essential. This role offers a chance to contribute significantly to both service quality and team development in a dynamic environment.

Qualifications

• Strong analytical and problem-solving skills to resolve technical issues.
• Excellent communication to maintain positive customer interactions.
• Experience managing incidents and troubleshooting in a structured environment.

Responsibilities

• Provide multi-level technical support (L1–L3) to customers.
• Act as technical lead on projects with clear requirement definitions.
• Mentor junior engineers to promote skill development.

Skills

Analytical skills

Problem-solving skills

Communication skills

Interpersonal skills

Networking knowledge

Server configuration knowledge

Job description

A leading multi-brand IT solutions provider is seeking a Technical Engineer in Dubai. The successful candidate will provide multi-level technical support, manage incidents, and act as a technical lead on projects. Responsibilities include troubleshooting, ensuring operational excellence, and mentoring junior engineers. Excellent communication skills and a strong understanding of system infrastructure and networking are essential. This role offers a chance to contribute significantly to both service quality and team development in a dynamic environment.