Technical Account Manager - SIEM & Security Analytics

Anomali; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading cybersecurity firm is seeking a dedicated Technical Account Manager to join their EMEA Customer Success team in Dubai. The role involves guiding customers through their maturity journey in security operations, providing technical expertise, and building successful relationships. Candidates should have a Bachelor's degree and 5+ years of experience in a technical customer success role, particularly within cybersecurity technologies. This position offers an opportunity to impact customer outcomes significantly and may require up to 25% travel.

Qualifications

• 5 years of experience in technical customer success or similar role.
• Expertise in managing enterprise accounts within cybersecurity.
• Experience with SIEM products such as Splunk or QRadar.

Responsibilities

• Serve as an advocate for customers in using Anomali Platform.
• Build and manage strong customer relationships.
• Monitor account usage and create custom dashboards.

Skills

Technical customer success

Cybersecurity technologies

Customer relationship skills

Problem-solving skills

Presentation skills

Education

Bachelor's degree in Computer Science or related field

Tools

Gainsight

SalesForce

JIRA

Job description

A leading cybersecurity firm is seeking a dedicated Technical Account Manager to join their EMEA Customer Success team in Dubai. The role involves guiding customers through their maturity journey in security operations, providing technical expertise, and building successful relationships. Candidates should have a Bachelor's degree and 5+ years of experience in a technical customer success role, particularly within cybersecurity technologies. This position offers an opportunity to impact customer outcomes significantly and may require up to 25% travel.