Team Leader - Front Office - Jumeirah Mina Al Salam

Dubai Holding; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury beachfront resort is seeking a Team Leader – Front Office to oversee a dedicated team, ensuring seamless guest service. The ideal candidate will have 2–3 years of experience in hospitality, leadership skills, and a Bachelor's degree in a related field. This role offers a supportive environment with comprehensive benefits including competitive salary and professional development opportunities.

Benefits

Colleague discounts on food and beverages

Department offers learning and development programs

Company-provided shared accommodation

Comprehensive healthcare and life insurance

Paid annual leave and flight home

Qualifications

• 2 – 3 years of experience in hospitality, preferably international.
• Experience working cross-culturally with respect and trust.

Responsibilities

• Lead and motivate the Front Office team for seamless service.
• Brief colleagues on priorities and service expectations.
• Ensure all guests are greeted warmly and professionally.
• Monitor daily operations, resolving service delays and concerns.
• Prepare shift reports and maintain accurate records.
• Conduct quality checks for service and compliance.

Skills

Leadership and team management skills

Proficient in English

Cultural understanding

Education

Bachelor's degree in hospitality management or related field

Job description

About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world’s most discerning travellers.

About Madinat Jumeirah

Set along a two-kilometre stretch of private coastline, Madinat Jumeirah is a beachfront resort comprising four distinctive hotels. Each offers uninterrupted views of the Arabian Gulf and the iconic Jumeirah Burj Al Arab, with experiences ranging from the contemporary elegance of Jumeirah Al Naseem to the majestic Arabesque charm of Jumeirah Al Qasr. Guests can also enjoy the serene waterfront setting of Jumeirah Mina Al Salam and the secluded Arabian houses of Jumeirah Dar Al Masyaf. Together, they form a one-of-a-kind destination rooted in Arabian luxury hospitality. The resort features over 20 curated restaurants and lounges, the traditional Souk Madinat Jumeirah, dedicated kids’ clubs and some of the region’s most versatile event and conference spaces.

About the Job

An exciting opportunity has arisen for a Team Leader – Front Office to join Jumeirah Mina Al Salam.

The main duties and responsibilities of this role include:

Responsibilities

• Lead and motivate the Front Office team to deliver seamless guest arrivals, departures, and personalized service throughout the stay.
• Brief colleagues at the beginning of each shift, ensuring roles, priorities, and service expectations are clearly communicated.
• Ensure all guests and visitors are greeted warmly and professionally, setting the tone for exceptional service from the moment of arrival.
• Monitor and assist with daily operations, proactively resolving any service delays, guest concerns, or system disruptions to maintain smooth front desk performance.
• Maintain accurate records and prepare shift reports to support efficient handovers and informed decision-making.
• Conduct regular checks to ensure service quality, adherence to policies, and compliance with hospitality standards across all front desk functions.

About You

The ideal candidate for this position will have the following experience and qualifications:

• 2 – 3 years of experience, preferably with an international hospitality company
• Experience of working in an international capacity and a clear understanding of cultural differences showcasing trust and respect for everyone
• Bachelor's degree in hospitality management, Business Administration, or a related field
• Leadership and team management skills
• Proficient in English and in Additional Languages

About the Benefits

At Jumeirah, we are dedicated to fostering a vibrant community where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by offering excellent accommodation, extensive sports and leisure facilities, alongside comprehensive healthcare, and opportunities for professional development.

Benefits include:

• Supportive and inclusive work environment
• Access to Learning & Development programmes and clear career pathways
• Opportunities for internal mobility within our global network
• Colleague discounts on food, beverage, and hotel stays worldwide
• Company-provided shared accommodation
• Comprehensive healthcare and life insurance coverage
• Paid annual leave and flight from your home country
• Performance-based incentives tailored to your role
• Competitive tax-free salary paid in UAE Dirhams (AED)