Team Leader - Collections

Deyaar Community Management; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading community management company in Dubai seeks a Team Leader – Collections. This role involves leading a team to manage effective collections, ensuring compliance with UAE regulations, and improving recovery rates. The ideal candidate will have 5–7 years of experience in collections and a proven track record in team leadership. This position offers an opportunity to impact financial outcomes fundamentally.

Qualifications

• 5–7 years of experience in collections, credit control, or receivables management.
• At least 2 years in a supervisory/team leader role.
• Strong knowledge of UAE regulatory frameworks.

Responsibilities

• Oversee end-to-end collection operations.
• Track and report on collection performance.
• Lead and manage a team of collection officers.

Skills

Negotiation Skills

Conflict Resolution

Collections Management Systems

Proficiency in MS Excel

Education

Bachelor’s degree in Finance or related field

Tools

ERP Systems

Job description

The Team Leader – Collections will be responsible for leading and managing a team of collection officers to achieve timely and effective recovery of outstanding dues for Deyaar Community Management (DCM) and Nationwide Management Services (NMS). The role involves overseeing day-to-day collection operations, ensuring compliance with legal and regulatory frameworks, maintaining strong stakeholder relationships, and contributing to process improvement initiatives to maximize recovery rates and reduce delinquency.

Responsibilities

• Collections Management: Oversee end-to-end collection operations for DCM service charges and NMS billing receivables. Monitor outstanding balances and implement effective recovery strategies for timely collections. Ensure high collection efficiency while maintaining professional customer service standards. Manage escalated cases of delinquent accounts and recommend appropriate actions, including legal proceedings where necessary. Coordinate with legal teams for litigation, settlements, and enforcement of collection cases.
• Operational Excellence & Controls: Ensure accurate allocation of collections across projects, communities, and energy billing accounts. Conduct regular reconciliation of collection reports with Finance to ensure accurate posting and reporting. Oversee the timely issuance of demand notices, reminders, and legal notifications. Monitor broken promises-to-pay (PTPs) and ensure immediate corrective actions.
• Reporting & Compliance: Track and report on collection performance, aging reports, delinquency trends, and recovery rates. Prepare and present collection dashboards, KPI updates, and performance reports to senior management. Ensure compliance with RERA/DLD regulations, service charge collection laws, and company policies. Maintain accurate records of customer communication, agreements, and payment arrangements.
• Stakeholder Management: Act as the primary liaison between the collection team and internal/external stakeholders. Coordinate with Customer Service, Finance, Legal, and Community Management teams to resolve disputes and accelerate recoveries. Represent the Collections function in community meetings, discussions with property owners, and regulatory bodies as required.
• Team Leadership & Supervision: Lead, motivate, and manage a team of collection executives/officers to achieve set collection targets. Assign and monitor daily/weekly collection tasks, ensuring effective workload distribution. Conduct regular performance reviews, coaching, and training sessions to enhance team productivity. Foster a results-driven, customer-centric, and compliance-oriented culture within the team.
• Process Improvement: Identify process gaps and recommend improvements in collection workflows, technology adoption, and reporting. Support the implementation of digital tools and automated reminders to improve collection efficiency. Drive initiatives to reduce outstanding receivables and improve cash flow for both entities.

Qualifications

• Bachelor’s degree in Finance, Accounting, Economics, or a related field.
• Minimum 5–7 years of experience in collections, credit control, or receivables management, with at least 2 years in a supervisory/team leader role.
• Strong knowledge of UAE regulatory frameworks (RERA/DLD/Utility Billing Regulations).
• Experience in real estate, property management, or utility billing.
• Proficiency in Collections Management Systems, ERP, and MS Excel (for reporting & analysis)
• Strong negotiation and conflict resolution skills for handling delinquent customers
• Knowledge of legal collection processes, litigation support, and settlement procedures
• High ethical standards and integrity in handling customer accounts and financial data