Team Leader – Arabic Owner Services

Travel + Leisure Co; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading vacation ownership company is seeking a native Arabic-speaking Team Leader for their Arabic Owner Services team, overseeing operations across Dubai and Ras Al Khaimah. This role emphasizes leadership and hands-on support, requiring 3–5 years of experience in team management and strong cultural awareness of Middle Eastern markets. The position offers rewarding professional development opportunities and employee benefits, fostering an inclusive work environment.

Benefits

Professional development funding

Discounted hotel stays

Subsidised private health cover

Birthday Leave

Qualifications

• 3–5 years' experience in team leadership, preferably in call centers or hospitality.
• Proven ability to manage service teams and resolve complex customer issues.
• Flexibility to work weekends and holidays.

Responsibilities

• Lead a team of Arabic Owner Services Consultants and the on-site Coordinator in RAK.
• Deliver consistent, culturally aware service to Arabic-speaking members.
• Train, coach, and performance-manage team members to meet service KPIs.

Skills

Native Arabic speaker

Strong English communication

Team leadership

Cultural awareness of Middle Eastern markets

Job description

We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

We’re looking for a native Arabic-speaking Team Leader to oversee and develop the Arabic Owner Services team across Dubai and Ras Al Khaimah, delivering exceptional service to members of both Club Wyndham and Accor Vacation Club.

This role blends leadership and hands-on support, ensuring consistency, cultural sensitivity, and operational excellence in all Arabic member interactions.

How You\'ll Shine

• Lead a team of Arabic Owner Services Consultants and the on-site Coordinator in RAK.
• Deliver consistent, culturally aware service to Arabic-speaking members.
• Personally handle escalated cases, member onboarding, holiday planning, and retention efforts.
• Train, coach, and performance-manage team members to meet service KPIs.
• Work closely with sales and operational stakeholders to ensure seamless service delivery.

Key Requirements

• Native Arabic speaker with strong English communication skills.
• 3–5 years\' experience in team leadership, preferably in call centers or hospitality.
• Proven ability to manage service teams and resolve complex customer issues.
• Strong cultural awareness of Middle Eastern markets.
• Flexibility to work weekends and holidays.

How You\'ll be Rewarded

• Professional development funding
• Discounted hotel stays across Australia, NZ, and Fiji
• Subsidised private health cover
• Birthday Leave

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We\'re always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to , including the title and location of the position for which you are applying.