Team Leader

Sharaf DG; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading retail company in Dubai is looking for a Team Leader to manage kiosk sales operations and lead a team of sales executives. The ideal candidate will drive sales of telecom products, enhance team performance, and ensure high customer satisfaction. A Bachelor's degree in Business or a related field and 3+ years of sales experience, with at least 1 year in management, are preferred. This role requires excellent leadership, negotiation, and communication skills, and operates in a fast-paced retail environment.

Qualifications

• 3+ years of sales experience in telecom or retail with 1 year in management.
• Established record of meeting sales quotas and managing a team.
• Excellent leadership, coaching, and team management skills.

Responsibilities

• Manage and guide a team of sales executives at the kiosk.
• Drive kiosk sales of telecom products and services.
• Achieve high customer satisfaction through efficient resolution of inquiries.

Skills

Leadership

Sales acumen

Negotiation

Communication

Problem-solving

Education

Bachelor's degree in Business or Sales

Tools

CRM applications

POS systems

Job description

Job Summary

The Team Leader is responsible for managing kiosk sales operations, guiding a team of sales executives, and implementing the achievement of sales targets for telecom products and services. It involves managing day-to-day operations, enhancing the team's morale, and providing a world-class customer experience at the kiosk.

Key Responsibilities

Team Management & Leadership

• Manage and guide a team of sales executives at the kiosk.
• Train and mentor team members to enhance product knowledge and sales skills.
• Monitor individual and team performance, providing coaching and feedback.
• Motivate the team to meet and exceed sales targets.

Sales & Business Development

• Drive kiosk sales of telecom products like SIM cards, mobile plans, internet packages, and accessories.
• Develop and implement strategies to drive customer traffic and conversions.
• Identify opportunities for cross-selling and upselling.
• Ensure all sales activities align with company goals and KPIs.

Customer Service & Relationship Management

• Achieve high customer satisfaction through efficient resolution of inquiries and complaints.
• Develop a strong brand image through great service.
• Resolve escalated customer issues and have them resolved instantly.

Operations & Compliance

• Operate day-to-day kiosk operations, including inventory management and POS transactions.
• Ensure adherence to company procedures, telecom regulations, and compliance procedures.
• Maintain accurate records of sales, inventories, and customer transactions.

Reporting & Coordination

• Generate and present daily/weekly sales reports and performance feedback.
• Coordinate operations with management, marketing, and logistics teams.
• Keep current with telecom products, prices, and market trends.

Requirements

Qualifications & Skills

Education & Experience

• Bachelor's degree in Business, Sales, or related field (desired).
• 3+ years sales experience in telecom or retail with a minimum of 1 year in a management position.
• Established record of meeting sales quotas and managing a team.

Skills & Abilities

• Excellent leadership, coaching, and team management skills.
• Impressive sales, negotiation, and communication abilities.
• Customer-centric with problem-solving capabilities.
• Resilience in a fast-retail environment under pressure.
• Understanding of CRM applications and POS systems.

Other Requirements

• Readiness to adapt to work in a kiosk-based retail environment.
• Flexibility in working shifts, weekends, and public holidays when needed.