Support Officer - Emiratized Role Part Time

First Abu Dhabi Bank (FAB); Dubai; On-site; AED 60,000 - 80,000; Full time

Job summary

A leading bank in the UAE is looking for a Customer Service Representative to deliver top-notch service for Commercial Banking customers. This role involves maintaining key client relationships and resolving customer issues with a commitment to excellence. Ideal candidates should have 1-2 years of experience in customer service or sales, and students aiming to start their banking careers are welcome to apply.

Qualifications

• 1-2 years of working experience in customer service/sales.
• Students seeking to start and develop their career in banking are encouraged to apply.

Responsibilities

• Deliver best in class services for Commercial Banking customers.
• Serve as the main operational point of contact for key client relationships.
• Resolve customer issues and queries with excellent service.

Skills

Customer service

Sales

Communication

Job description

Company Description

FAB, the UAE’s largest bank and one of the world’s largest and safest institutions, offers an extensive range of tailor-made solutions, and products and services, to provide a customised experience. Through its strategic offerings, it looks to meet the banking needs of customers across the world via its market-leading Corporate and Investment Banking and Personal Banking franchises.

Job Description

Job Context

• Deliver best in class services for Commercial Banking customers.
• Follow-up on customer transactions.
• Follow all relevant departmental policies, processes, standard operating procedures, and instructions so that work is carried out in a controlled and consistent manner.
• Serve as the main operational point of contact for key client relationships and deliver focused and professional client servicing.
• Resolve customer issues and queries in a way that reflects and expresses excellent customer service. Ensures timely follow-up and escalation of client issues
• Demonstrate compliance to organization’s values and ethics at all times to support the establishment of a value drive culture within the bank.
• Contribute to the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction.
• Assist in the preparation of timely and accurate statements and reports to meet department requirements, policies and quality standards. Being Team Player & Coordination with RM/Sr RM
  
  

Qualifications

Experience:

• 1-2 years of working experience in customer service / sales
• Students seeking to start and develop their career in banking are encouraged to apply.