Support Engineer

Oil States International; Mussafah Port; On-site; AED 257,000 - 331,000; Full time

Job summary

A leading service company in oil and gas is seeking a Technical & Commercial Support specialist to manage client inquiries and prepare accurate quotations. The role involves coordinating with vendors, maintaining documentation, and ensuring compliance with internal processes. Preferred candidates will have a Bachelor’s degree in engineering and 1-3 years of relevant experience, particularly in the oil and gas sector. The position is located in Abu Dhabi, UAE, offering the opportunity to work within a dynamic team focused on continuous improvement.

Qualifications

• Bachelor's degree in Mechanical, Electrical, Industrial, or related discipline preferred.
• 1-3 years of experience in engineering support or technical coordination role.
• Experience in oil & gas, energy services, or industrial environments preferred.

Responsibilities

• Review client inquiries and technical requirements for quotation preparation.
• Coordinate with vendors for data, pricing, and delivery schedules.
• Maintain accurate records of inquiries, quotations, and correspondence.
• Adhere to internal procedures, approval matrices, and timelines.
• Provide regular status updates on quotations and client follow-ups.

Skills

Analytical skills

Communication skills

Organizational skills

Technical understanding

Education

Bachelor’s degree in engineering

Relevant diploma with experience

Job description

Technical & Commercial Support

• Review client inquiries and technical requirements to ensure clear understanding prior to quotation preparation.
• Coordinate with approved vendors and suppliers to obtain compliant technical data, pricing, and delivery schedules.
• Prepare accurate and complete technical and commercial quotations in line with internal approval processes.

Ensure all quotations meet Oil States quality, technical, and commercial standards before submission.

Vendor & Client Coordination

• Act as the primary coordination point for quotation‑related communication with vendors and internal stakeholders.
• Maintain active follow‑up with vendors to ensure timely receipt of required information.
• Follow up with clients on issued quotations and clarifications in a timely, professional, and documented manner.
• Escalate delays, risks, or technical gaps proactively to management.

Administrative Control & Documentation

• Maintain accurate and up‑to‑date records of inquiries, quotations, revisions, and correspondence.
• Ensure all documentation is properly filed and traceable in accordance with internal systems and audit requirements.
• Support preparation of internal trackers, summaries, and management reports related to bids and offers.

Compliance & Process Adherence

• Adhere strictly to Oil States internal procedures, approval matrices, and timelines.
• Ensure all work is performed in compliance with applicable QHSE, contractual, and ethical standards.
• Participate in internal reviews and audits as required.

Performance & Continuous Improvement

• Demonstrate consistent ownership of assigned tasks from initiation through closure.
• Identify inefficiencies, recurring issues, or delays within quotation and follow‑up processes and propose corrective actions.
• Maintain a structured, organized, and disciplined approach to workload management.

Reporting & Coordination

• Provide regular status updates on quotations, vendor responses, and client follow‑ups to relevant stakeholders.
• Coordinate closely with Engineering, Operations, Supply Chain, and Commercial teams to ensure alignment and completeness of offers.
• Support management with ad‑hoc reporting and coordination activities as required.

Qualification Requirements

Formal Education &

• Bachelor’s degree in engineering (Mechanical, Electrical, Industrial, or related discipline preferred).
• Diploma holders with strong relevant experience may be considered.

Knowledge & Experience

• 1–3 years’ experience in an engineering support, sales support, or technical coordination role.
• Experience in oil & gas, energy services, or industrial environments is preferred.
• Proven experience in quotation preparation, vendor coordination, and client follow‑up.
• Familiarity with OEM/vendor sourcing, technical datasheets, and commercial evaluations.
• Experience working within structured approval matrices and internal controls is required.