Sr Retail Tech Business Partner (CRM, loyalty, analytics)

Michael Page; Dubai; On-site; AED 200,000 - 300,000; Full time

Job summary

A leading organisation in the region is seeking a professional to oversee initiatives across CRM, loyalty, and customer data systems. This role involves acting as the primary interface between retail teams and IT, prioritizing projects, and managing stakeholder expectations. While not requiring hands-on technical skills, a strong systems background is essential. The position offers high visibility within a complex environment undergoing significant transformation, ideal for candidates with experience in retail or hospitality.

Qualifications

• Experience in retail, consumer, or hospitality environments.
• Strong exposure to CRM platforms.
• Understanding of customer data, loyalty, and clienteling concepts.
• Experience in senior, tech business-facing roles.
• Confidence in managing complex stakeholder environments.
• A structured, delivery-focused mindset.

Responsibilities

• Act as the primary interface between retail business teams and IT.
• Own prioritization across CRM, loyalty, BI, and customer systems initiatives.
• Translate business needs into clear, deliverable workstreams.
• Oversee execution through internal teams and external vendors.
• Manage stakeholder expectations, risks, and dependencies.
• Ensure initiatives are sequenced realistically and followed through.
• Support change management and adoption across retail platforms.

Skills

CRM

Loyalty

Job description

Job Summary

You will operate in a business‑facing, "helicopter" role, overseeing and prioritising initiatives across CRM, loyalty, customer data, BI, and store systems. This role is not hands‑on technically, but requires a strong systems background and the confidence to manage senior stakeholders, challenge priorities, and ensure delivery through internal teams and vendors.

Client Details

A leading organisation in the region.

Description

You will work closely with IT leadership and be involved in ongoing CRM and ERP transformation programmes.

• Act as the primary interface between retail business teams and IT
• Own prioritisation across CRM, loyalty, BI, and customer systems initiatives
• Translate business needs into clear, deliverable workstreams
• Oversee execution through internal teams and external vendors
• Manage stakeholder expectations, risks, and dependencies
• Ensure initiatives are sequenced realistically and followed through
• Support change management and adoption across retail platforms

Profile

This role will suit someone with experience in retail, consumer, or hospitality environments who understands customer‑facing business systems.

Key Qualifications

• Strong exposure to CRM platforms
• An understanding of customer data, loyalty, and clienteling concepts
• Experience operating in senior, tech business‑facing roles
• Confidence managing complex stakeholder environments
• A structured, delivery‑focused mindset
• Hands‑on technical delivery is not required, but a solid systems background is essential.

Job Offer

This is an opportunity to join a large, complex environment undergoing significant systems transformation, offering high visibility, senior stakeholder exposure, and the chance to play a key role in improving execution and delivery across customer platforms.

Skills

CRM, Loyalty