SPA specialist

Abroad Work; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job description

Overview

Attention! This vacancy is temporarily suspended!

Responsibilities

• Answer all incoming calls in a professional and courteous manner, providing accurate information about the spa’s services, products, promotions, and scheduling
• Greet guests upon arrival and provide them with a tour of the facilities, explaining the different services offered and answering any questions they may have
• Schedule appointments for guests, ensuring that they are booked for the correct services at the most convenient times
• Check guests in and out of their appointments, keeping track of their service history and preferences
• Process payments for services rendered, handling cash, checks, and credit card transactions accurately and efficiently
• Keep the reception area clean and organized at all times, stocking it with brochures, magazines, and other materials as needed
• Assist the Spa Manager with various administrative tasks, such as preparing reports, ordering supplies, and maintaining records
• Handle customer complaints or concerns in a professional and tactful manner, escalating them to the Spa Manager as necessary
• Promote the sale of spa products and services to guests, upselling when appropriate
• Attend mandatory staff meetings and training sessions
• Adhere to all company policies and procedures
• Perform other duties as assigned

Required Skills and Qualifications

• High school diploma or equivalent
• Proven customer service experience in a luxury setting
• Excellent communication, interpersonal, and organizational skills
• Ability to work well under pressure and multitask in a fast-paced environment
• Proficient in Microsoft Office, with aptitude to learn new software and systems
• Flexible schedule, including evenings and weekends
• Willing to relocate to Qatar
• Excellent Communication written and oral in english.