Spa Receptionist & Guest Experience Associate

Feenix Consultant; Ras Al Khaimah; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury spa company in Ras Al Khaimah is seeking a Spa Receptionist & Guest Experience Associate to create a memorable experience for guests. Responsibilities include managing bookings and providing excellent customer service. The ideal candidate should have prior experience in a similar role and strong communication skills. This position offers opportunities for career growth and a competitive salary ranging from 3K AED to 4K AED plus benefits.

Benefits

Professional team environment

Training in luxury guest service

Growth opportunities for therapy skills

Qualifications

• Previous experience as a receptionist or in a customer service role.
• Strong communication and interpersonal skills.
• Organised and able to handle a fast-paced environment.

Responsibilities

• Welcome and engage guests with professionalism.
• Manage bookings and guest inquiries through multiple channels.
• Promote spa services and maintain reception records.

Skills

Customer service

Communication

Multitasking

Proactive attitude

Job description

About the Role

Our client is looking for a warm, professional, and service-oriented Spa Receptionist & Guest Experience Associate to join a luxury spa team. This is a front-of-house role where you will be the first point of contact for our guests, creating a welcoming and memorable experience.

The role also offers an exciting opportunity for candidates with therapy skills (e.g., massage, beauty, or wellness treatments) to occasionally assist the team, adding variety and career growth.

Key Responsibilities

• Welcome and engage guests with a genuine smile and professional manner.
• Manage spa bookings, schedules, and guest inquiries (in person, phone, WhatsApp).
• Process payments and maintain accurate reception records.
• Liaise with therapists to ensure smooth daily operations.
• Promote spa services, packages, and retail products.
• Maintain a calm and elegant reception atmosphere at all times.

What We’re Looking For

• Previous experience as a receptionist, front desk associate, or customer service role (hospitality/spa/wellness preferred).
• Strong communication and interpersonal skills.
• Professional appearance and attitude.
• Organised, proactive, and able to multitask in a fast-paced environment.
• Basic computer and booking system skills.

What We Offer

• A welcoming and professional team environment.
• Opportunity to work in a 5-star hotel spa setting.
• Training and development in luxury guest service standards.
• Growth opportunities for candidates with therapy skills.
• Competitive salary and benefits. (Between 3K AED to 4K AED plus benefits and bonus from sales)