Spa Concierge & Guest Experience Lead

AccorHotel; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel chain in Dubai is seeking a front-of-house professional for their spa. The role emphasizes excellent customer service and a passion for spa treatments. Responsibilities include managing inquiries, greeting guests, and ensuring smooth reception operations. The ideal candidate should have at least 2 years of experience in a similar environment and be computer literate with knowledge of spa reservation systems. This is a full-time position with no remote work options.

Qualifications

• Minimum 2 years of experience in luxury hotel or spa front of house position.
• Computer literate, preferably with knowledge of spa reservation systems.
• Passion for guest care and personal interest in spa treatments.

Responsibilities

• Answer telephone inquiries promptly and professionally.
• Greet members and guests in a friendly manner.
• Control entry into the facility and manage treatment bookings.

Skills

Customer service

Spa knowledge

Telephone skills

Tools

Spa reservation systems

Job description

A luxury hotel chain in Dubai is seeking a front-of-house professional for their spa. The role emphasizes excellent customer service and a passion for spa treatments. Responsibilities include managing inquiries, greeting guests, and ensuring smooth reception operations. The ideal candidate should have at least 2 years of experience in a similar environment and be computer literate with knowledge of spa reservation systems. This is a full-time position with no remote work options.