SPA and Recreation Manager

AccorHotel; Ras Al Khaimah; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury resort in Ras Al-Khaimah is seeking an experienced SPA and Recreation Manager to oversee operations, ensuring exceptional guest experiences. Responsibilities include managing daily operations, developing spa treatments, and leading a dynamic team. The ideal candidate has a Bachelor's degree in Hospitality, at least 2 years of relevant experience, and strong leadership skills. Proficiency in spa management software and knowledge of wellness trends are preferred. This role offers a chance to enhance guest satisfaction in a luxury setting.

Qualifications

• Minimum 2 years of experience in spa and recreation management, preferably in luxury hospitality.
• Strong knowledge of spa treatments, therapies, and wellness trends.
• Relevant spa and wellness certifications preferred.

Responsibilities

• Manage daily operations of the spa and recreation facilities.
• Develop and implement innovative spa treatments and wellness programs.
• Lead, train, and motivate a team of spa and recreation staff.

Skills

Team leadership

Financial management

Customer service excellence

Communication skills

Knowledge of spa treatments

Marketing skills

Education

Bachelor’s degree in Hospitality Management or Business Administration

Tools

Spa management software

Microsoft Office Suite

Job description

Job Description

We are seeking a dynamic and experienced SPA and Recreation Manager to join our luxury resort in Ras Al-Khaimah, United Arab Emirates. The ideal candidate will oversee all aspects of our spa and recreational facilities, ensuring exceptional guest experiences and operational excellence.

• Manage daily operations of the spa and recreation facilities, including scheduling, staffing, and inventory management
• Develop and implement innovative spa treatments, wellness programs, and recreational activities to enhance guest satisfaction
• Lead, train, and motivate a team of spa therapists, fitness instructors, and recreation staff
• Ensure compliance with health and safety regulations, maintaining the highest standards of hygiene and cleanliness
• Create and manage budgets, monitor financial performance, and implement cost-control measures
• Develop marketing strategies to promote spa and recreation services, increasing revenue and brand awareness
• Collaborate with other departments to create integrated guest experiences and cross-promotional opportunities
• Handle guest inquiries, feedback, and complaints, ensuring prompt resolution and maintaining high levels of customer satisfaction
• Stay current with industry trends and best practices, continuously improving service offerings and operational efficiency

Qualifications

• Bachelor’s degree in Hospitality Management, Business Administration, or related field
• Minimum 2 years of experience in spa and recreation management, preferably in a luxury hospitality setting
• Proven track record in team leadership, financial management, and customer service excellence
• Strong knowledge of spa treatments, therapies, fitness programs, and wellness trends
• Excellent communication and interpersonal skills, with the ability to interact effectively with guests, staff, and stakeholders
• Proficiency in spa management software and Microsoft Office Suite
• Relevant spa and wellness certifications (e.g., International Spa Association certification) preferred
• Experience in marketing and promoting spa and recreational services
• Ability to work flexible hours, including weekends and holidays
• Familiarity with UAE hospitality industry standards and cultural sensitivities is a plus