Skincare Specialist | Retail | Watsons UAE

Robinson & Co (Singapore) Pte Ltd; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A diversified retail group in Dubai is seeking a Skincare Specialist responsible for expert skincare consultations and product recommendations. The ideal candidate will have a degree related to Pharmacy or Dermatology and experience in the beauty industry. Responsibilities include engaging customers, driving sales through effective techniques, and maintaining product displays. This role emphasizes customer satisfaction and requires excellent relationship-building skills.

Qualifications

• Experience in a similar field is required.
• Technical knowledge on products is preferred.
• Accountability and problem solving skills are necessary.

Responsibilities

• Provide expert skincare advice and tailored product recommendations.
• Engage customers using effective selling techniques to drive sales.
• Ensure proper display and replenishment of products.

Skills

Time Management

Good knowledge of the fashion/beauty industry and trends

Customer service

Leadership and problem solving skills

Excellent relationship skills

Integrity and trust

Dealing with ambiguity

Proactive with good team spirit

Education

Degree/ Diploma/ Certificate related to Pharmacy or Dermatology

Job description

Skincare Specialist | Retail | Watsons UAE

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Overview of the role:

The Skincare Specialist is primarily responsible for providing expert skincare advice and recommending appropriate products through courteous, friendly, and efficient service. They are expected to maintain full product knowledge, focusing on skincare and dermatology-related items to engage customers and drive sales. The Skincare Specialist will promote customer satisfaction through personalized consultations, ensuring that the customers\' skin concerns are addressed with tailored product recommendations.

What you will do:

• Recommends appropriate products and provides information highlighting the Features, Advantages and Benefits to the customers.
• Assists in locating, selecting and purchasing desired products based on preferred brand, variant and colour of the customer.
• Utilizes appropriate selling techniques such as suggestive selling, upselling and cross selling to increase ATV (Average Transaction Value).
• Monitors availability of GOBE products.
• Ensures proper safekeeping of all store merchandise to prevent shoplifting, damages and pilferages.
• Monitors and updates reports on product shelf life.

Commercial

• Ensures products on display are replenished as needed with complete shelf tag price, price tags.
• Maintains cleanliness and orderliness of the assigned area.
• Complies with all set customer service standards (e.g. Smile and Greet, Offers Basket etc.)
• Attend to all customer queries and needs.
• Resolves customer complaints guided by set customer service standards and within scope of control.
• Prepares and sets up store promotion by utilizing Marketing Collaterals to effectively communicate store promotions

Process

• Weekly monitors price changes and updates shelf / price tags as needed.
• Timely displays all products following set planograms and guidelines for a specified duration.

People

• Accomplishes MFP and PDP on time.
• Participates and implements agreed EES action plans
• Strictly complies with set company policies and procedures especially on attendance, punctuality and code of conduct and set grooming standards.

Required Skills to be successful:

• Time Management
• Good knowledge of the fashion/beauty industry and trends Retail operational skills (stock, VM, systems, cash…)
• Empathy Customer service and results oriented Leadership and problem solving skills
• Excellent relationship skills
• Integrity and trust
• Dealing with ambiguity
• Proactive with good team spirit and able to take initiatives

What equips you for the role:

• Degree/ Diploma/ Certificate related to Pharmacy or Dermatology
• Experience in similar field
• Technical knowledge on products
• Accountability
• Problem solving

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.