Shopping Experience Assistant - Cashier | Retail | IKEA | Al Ain

Al-Futtaim; Abu Dhabi Emirate; On-site; AED 25,000 - 60,000; Full time

Job summary

A leading retail company in the United Arab Emirates is hiring a Shopping Experience Representative to ensure friendly customer interactions, handle cash transactions accurately, and resolve complaints efficiently. This role requires excellent communication skills and a proactive customer service focus to maintain a well-organized and welcoming environment in the store. Ideal candidates should have a high school diploma and at least 2 years of experience in a similar role, with proficiency in English and preferably Arabic.

Qualifications

• 2 years of experience in a similar customer service role.
• Proficiency in English; knowledge of Arabic preferred.

Responsibilities

• Ensure friendly customer interactions at the Info desk.
• Accurately handle cash transactions.
• Assist customers with shopping tools.
• Promptly resolve customer complaints.
• Maintain efficient service at Returns & Exchange desk.

Skills

Communication skills

Interpersonal skills

Problem-solving abilities

Customer service focus

Organizational skills

Education

High School education

Job description

Job Requisition ID: 174720

Overview Of The Role

The Shopping Experience Representative ensures friendly, professional customer interactions at the Info desk, accurately handles cash, assists with shopping tools, and maintains efficient service at the Returns & Exchange desk. The role enhances customer satisfaction by promptly resolving complaints and contributes to a well‑organized, welcoming store environment.

What You Will Do

Cash Handling

• Follow SOPs for cash handling, receiving payments via cash, cheque, credit cards, vouchers, or automatic debits.
• Compute and record transactions ensuring 100% accuracy for all register transactions.
• Count and record the float before and after trading to ensure accurate cash handling.

Customer Service

• Greet and welcome customers at the store, ensuring the availability of shopping tools and providing bags/trollies to facilitate the shopping journey.
• Respond to customer needs efficiently to minimize queues and ensure shoppers feel attended to.
• Handle routine customer complaints promptly and courteously for maximum satisfaction.
• Explain Smaland admission policy to families professionally, ensuring child safety is a priority.
• Make announcements and page customers if there are issues in the playroom or general needs arise.

Returns and Exchanges

• Ensure the Returns & Exchange policy is perceived as generous and efficient by customers.
• Handle returns and exchanges with judgment based on management's authority to retain customers.
• Use Returns & Exchange information to report product faults, safety issues, or transportation problems to management.
• Prepare regular reports of transactions at the Returns & Exchange desk for reconciliation and performance analysis.

Required Skills To Be Successful

• Excellent communication and interpersonal skills.
• Strong problem‑solving abilities.
• Proactive customer service focus.
• Ability to manage and organize tasks efficiently.

What Qualifies You For The Role

• High School education.
• 2 years of experience in a similar customer service role.
• Proficiency in English; knowledge of Arabic preferred.
• Excellent communication, interpersonal, and problem‑solving skills.