Shop Manager

Azadea Group; Abu Dhabi; On-site; AED 183,000 - 258,000; Full time

Job summary

A leading retail company in Abu Dhabi is seeking a Shop Manager to oversee daily operations, ensuring top-notch customer service and efficient inventory management. The ideal candidate has a Bachelor's Degree, three years of managerial experience in retail, and is fluent in English. This role involves training and managing staff, analyzing sales performance, and optimizing costs while maintaining brand standards. Passion for sports and active participation in sporting activities is highly valued in this position.

Qualifications

• 3 years of experience in a managerial role, preferably in retail.
• Active participation in at least one sporting activity.
• Expert knowledge of sporting events.

Responsibilities

• Greet and assist customers, ensuring quality service.
• Manage inventory processes, including cycle counts and stock movements.
• Analyze sales performance to identify replenishment needs.
• Train and evaluate team members to maximize their contribution.
• Prepare staff schedules based on operational needs and sales targets.
• Monitor budget expenditures and optimize costs.
• Oversee compliance with brand standards and shop cleanliness.

Skills

Fluency in English

Proficiency in MS Office

Sports Goods retail knowledge

Team management

Customer service

Education

Bachelor’s Degree

Job description

Job Description - Shop Manager (SHO000102)

Job Number: SHO000102

Responsibilities

• Greet customers, offer assistance and serve them in order to ensure their needs and complaints are answered in a timely manner with quality and customer service standards creating customer loyalty and portfolio.
• Ensure a smooth and efficient receiving process of items/shipments as well as monitor all kind of inventory activities such as cycle counts and stock movements including transfers between shops, transfers to/from warehouse, damaged items, devolution, etc.
• Analyze hourly/daily/weekly sales performance, monitor selling items, missing sizes/ items and collection rotation (in coordination with BM and VM) in order to identify replenishment needs, place accurate orders, meet stock performance objectives and maximize sales and sellout
• Detect, anticipate and provide regular feedbacks on customers' needs, markets trends and competitors activities affecting the region/ market
• Recruit, train, motivate and evaluate team members to ensure that they have the necessary skill base and required image and that they are optimally enabled to maximize their potential and contribution to the company; conduct daily Japanese meetings to keep the staff informed and engaged
• Prepare staff schedule based on budgeted hours and/ or visitors' traffic, daily sales targets, events, operational needs (including shipments, stock count, sale, etc.) as well as ensure the effective communication of sales plans and set daily and hourly targets to the Shop/Department team
• Log/update all commercial and operational information as well as various requests on the provided platforms (Helpdesks, Events, Loss Prevention application, etc.) in a timely and accurate manner
• Manage annual allocated budget by monitoring expenditure up to set limits, optimizing and reducing costs where possible and reporting variances versus budget (validating it with DM/BM first)
• Oversee the shop's image and ensure its compliance with the brand’s standards, verify and follow up on the cleanliness, display and maintenance of the shop including the window, cash and stock room

Qualifications

• Bachelor’s Degree
• 3 years of experience in a managerial role; Previous experience in the industry/retail is a major plus
• Fluency in English
• Proficiency in MS Office
• Skills Specific for Sports Goods retail: Collective Game, Project oriented, Athlete/ambassador, Enthusiastic, Contributor, Empathic, Entrepreneur and responsible
• Specific for Sports Goods retail: Active participation in at least one sporting activity and expert knowledge of sporting events
• Developing and Motivating Others: level 4