Service Hub Lead — Banking Operations

Abu Dhabi Islamic Bank; United Arab Emirates; On-site; AED 80,000 - 110,000; Full time

Job summary

A leading banking institution in the UAE is looking for a Service Hub Specialist to ensure smooth service delivery across branches. Key responsibilities include handling customer inquiries, operational coordination, and performance reporting. Ideal candidates are UAE Nationals with a Bachelor's degree in a relevant field and 2-3 years of banking experience. Excellent communication skills and a proactive approach are essential. Competitive remuneration and growth opportunities in a dynamic environment await the right candidate.

Qualifications

• Minimum of 2-3 years of experience in the Banking industry.
• Proven ability to handle customer inquiries professionally.
• Experience working collaboratively with cross-functional teams.

Responsibilities

• Ensure timely and accurate delivery of assigned services.
• Act as the primary point of contact for customers.
• Maintain accurate records of daily activities.

Skills

Excellent communication and interpersonal skills

Strong problem-solving and decision-making abilities

High attention to detail and accuracy

Adaptability to change and proactive attitude

Proficiency in banking systems and service platforms

Broad knowledge of Retail Banking financial products

Good knowledge of UAE banking practices

Education

Bachelor's degree in business administration or finance

Job description

A leading banking institution in the UAE is looking for a Service Hub Specialist to ensure smooth service delivery across branches. Key responsibilities include handling customer inquiries, operational coordination, and performance reporting. Ideal candidates are UAE Nationals with a Bachelor's degree in a relevant field and 2-3 years of banking experience. Excellent communication skills and a proactive approach are essential. Competitive remuneration and growth opportunities in a dynamic environment await the right candidate.