Service Channels Performance Analyst — Data Dashboards

XAD Technologies; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading technology firm in Dubai seeks a Performance and Reporting Analyst to enhance service channel performance through data analysis and reporting. This role involves gathering data, developing insightful dashboards, and tracking key performance indicators. Ideal candidates should have a Bachelor’s degree and at least 2 years of experience in a similar role within the telecommunications sector. Proficiency in Excel, SQL, and data visualization tools is essential. This position offers a full-time role in a dynamic environment.

Qualifications

• Minimum of 2 years in a data analysis or reporting role, preferably in telecommunications.
• Strong ability to interpret complex data sets and provide insights.

Responsibilities

• Gather and analyse data to monitor performance metrics.
• Develop dashboards that provide actionable insights.
• Track key performance indicators (KPIs) to recommend improvements.

Skills

Data analysis

Reporting

Problem-solving

Communication

Adaptability

Education

Bachelor’s degree in Business, Information Technology, Telecommunications or related field

Tools

Excel

SQL

Power BI

Tableau

Job description

A leading technology firm in Dubai seeks a Performance and Reporting Analyst to enhance service channel performance through data analysis and reporting. This role involves gathering data, developing insightful dashboards, and tracking key performance indicators. Ideal candidates should have a Bachelor’s degree and at least 2 years of experience in a similar role within the telecommunications sector. Proficiency in Excel, SQL, and data visualization tools is essential. This position offers a full-time role in a dynamic environment.