Service Automation & Process Optimization Lead

Mashreqbank PSC; United Arab Emirates; On-site; AED 250,000 - 300,000; Full time

Job summary

A leading financial institution in the United Arab Emirates is looking for an experienced professional to drive business initiatives aimed at enhancing customer experience and operational efficiency. The ideal candidate will have a postgraduate degree and 10-12 years of banking experience, with a strong focus on process automation and digital solutions. Responsibilities include analyzing processes, managing stakeholder relationships, and supporting digital transformation initiatives across the business banking unit.

Qualifications

• 10-12 years of banking experience, focusing on process improvement and digital initiatives.
• Strong collaboration skills with transformation teams.

Responsibilities

• Lead business initiatives to automate processes for enhanced customer experience.
• Analyze and optimize bank processes for greater efficiency.
• Identify service automation solutions and enhance digital channels.
• Track KPIs related to service delivery and operational efficiency.

Skills

Stakeholder management skills

Commitment to timely delivery

In-depth knowledge of processes and policies

Knowledge of banking systems

Education

Postgraduate degree

Job description

A leading financial institution in the United Arab Emirates is looking for an experienced professional to drive business initiatives aimed at enhancing customer experience and operational efficiency. The ideal candidate will have a postgraduate degree and 10-12 years of banking experience, with a strong focus on process automation and digital solutions. Responsibilities include analyzing processes, managing stakeholder relationships, and supporting digital transformation initiatives across the business banking unit.