Service Advisor

Apt Resources; Umm Al Quwain; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury auto studio in Dubai seeks an experienced Service Advisor to provide exceptional support and coordination regarding vehicle maintenance and repairs. Ideal candidates have at least 2 years of experience, strong automotive knowledge, and excellent customer service skills. Responsibilities include managing service orders, greeting customers, and ensuring high customer satisfaction. A high school diploma is required, with a preference for automotive technology or business degrees.

Benefits

Benefits as per market standards

Qualifications

• Minimum 2 years of experience as a service advisor in an automotive environment.
• Strong knowledge of automotive systems, particularly in classic vehicles.
• Fluent in English; knowledge of additional languages is an advantage.

Responsibilities

• Act as the first point of contact for customers, greeting and assisting them with inquiries.
• Gather vehicle information and customer concerns to assess needs accurately.
• Provide detailed explanations of service offerings and recommend appropriate services.
• Create and manage service orders, documenting all customer interactions.
• Coordinate with technicians to assess the condition of vehicles and recommend repairs.
• Follow up on service progress and update customers on vehicle status.
• Ensure a high level of customer satisfaction and resolve any issues or complaints.
• Maintain a clean and organized service area.

Skills

Customer service skills

Automotive knowledge

Communication skills

Organizational skills

Passion for classic cars

Education

High school diploma or equivalent

Degree in automotive technology or business

Tools

Service management software

Microsoft Office

Job description

Apt Resources is excited to announce an opening for a Service Advisor at a prestigious Luxury Classic Auto Studio in Dubai. The Service Advisor will be the primary point of contact for customers, providing exceptional support and coordination regarding vehicle maintenance and repairs. This role is ideal for individuals who are passionate about classic automobiles and possess excellent customer service skills.

Responsibilities

• Act as the first point of contact for customers, greeting and assisting them with inquiries.
• Gather vehicle information and customer concerns to accurately assess needs.
• Provide detailed explanations of service offerings and recommend appropriate services.
• Create and manage service orders, including documentation of all customer interactions.
• Coordinate with technicians to assess the condition of vehicles and recommend repairs.
• Follow up on service progress and update customers on vehicle status.
• Ensure a high level of customer satisfaction and resolve any issues or complaints.
• Maintain a clean and organized service area.

Requirements

• High school diploma or equivalent; degree in automotive technology or business is a plus.
• Minimum 2 years of experience as a service advisor in an automotive environment.
• Strong knowledge of automotive systems, particularly in classic vehicles.
• Excellent communication and interpersonal skills.
• Proficient in using service management software and Microsoft Office.
• Strong organizational skills and attention to detail.
• Passion for classic cars and commitment to providing exceptional customer service.
• Fluent in English; knowledge of additional languages is an advantage.

Benefits

As per market standards.