Service Advisor - Dubai

Tesla; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading automotive company in Dubai seeks a Service Advisor to provide exceptional customer service and coordinate appointments. Candidates should have strong problem-solving skills, a customer-first attitude, and the ability to thrive in a dynamic environment. This role offers ongoing training and a competitive compensation package, including shares.

Benefits

Competitive compensation and benefits package

Ongoing training and development

Dynamic and collaborative work environment

Qualifications

• Solid background in customer service and problem solving.
• Ability to manage time and tasks efficiently in a fast-paced environment.
• Understanding of vehicle systems and service operations.

Responsibilities

• Support customers throughout their entire service journey.
• Organize customer appointments and ensure safety regulations are adhered to.
• Collaborate with teams to meet KPIs and improve the customer experience.

Skills

Customer-centric attitude

Multi-tasking

Eager to learn

Excellent communication

Team player

Job description

What To Expect

Our Service Advisors coordinate a seamless service experience for our customers. They are our front line and brand ambassadors, supporting Tesla’s mission. We’ve created one of the most innovative vehicles ever made, and you will help ensure an equally innovative service experience.

We offer:

• A dynamic, safe, and fast-paced environment where inclusion, learning, and collaboration are key to success,
• The chance to work with innovative technology and advanced tools and software,
• Ongoing training and development to help you grow your skills and career,
• A competitive compensation and benefits package including Tesla shares.

What You'll Do

1. Communicate: Support and update customers through their entire service journey, from first contact to when they are reunited with their Tesla vehicle. You will manage minor escalations and difficult conversations, liaise with relevant internal teams, and solve problems.
2. Coordinate: Organize customer appointments both digitally and physically in the Service Center. Act as a coordination point between our customers and the rest of the Service team to deliver excellence during every service visit. Additionally, you will ensure all health and safety regulations and procedures are adhered to, for both employees and customers.
3. Collaborate: Partner across teams and departments to ensure consistency in our customer experience, meet and exceed individual KPIs, and support your team.
4. Innovate: Continuously create, identify, and implement improvements to the customer experience as a team.

What You'll Bring

1. Customer-centric attitude: You act with the customer in mind. You have a solid background within customer service, and you will improve the team’s ability to deliver an excellent customer experience. You are an excellent problem solver.
2. A dynamic and skilled multi-tasker: You prioritize your time and tasks efficiently and deliver on time. You are energetic, highly organized, and proactive. You thrive in a fast-paced, ever-changing environment, while maintaining attention to detail.
3. Eager to learn: You have an understanding of car repairs and technologies and are eager to develop your knowledge of service operations and vehicle systems.
4. An excellent communicator: You communicate clearly and respectfully in English, acting as a Tesla ambassador through digital channels, phone, and face-to-face interactions.
5. Flexible team player: You enjoy collaborating closely with different people and can establish and maintain strong working relationships with internal stakeholders. You can work in shifts to support your team.
6. Safe to drive: You hold a full GCC valid driver’s license.