Service Advisor

AWR; Sharjah; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading automotive service company in Sharjah is seeking a customer service representative. The role involves managing customer interactions, ensuring job progress, and maintaining long-term customer relationships. Candidates should have a Degree in Automobile or Mechanical Engineering and at least 3 years of experience in a similar role. Excellent communication skills and the ability to handle customer inquiries effectively are essential. This position offers opportunities in a dynamic environment focused on customer satisfaction.

Qualifications

• 3 years practical experience in similar positions.
• Strong knowledge of vehicle systems, repairs, and maintenance services.
• Ability to manage time effectively and prioritize tasks in a fast-paced environment.

Responsibilities

• Responsible for customer interactions and job process follow-ups.
• Manage customer complaints and ensure resolution.
• Achieve financial targets related to service campaigns.

Skills

Customer service skills

Communication skills

Organizational abilities

Multitasking abilities

Education

Degree/3-year Diploma in Automobile/Mechanical Engineering

Tools

Microsoft Office Suite

Service management software

Job description

· Follow the business standards in all customer touch points

· Responsible to attend high profile & major fleet customers.

· Promptness in receiving/greeting customers, understand their needs

· Proper inventory of customer’s vehicle and record customers’ requirements.

· Re-confirm the Job requirements/Repair details/cost involved/delivery time etc. and obtaining customer’s approval.

· To arrange test drive as required jointly with customer

· Ensure legible and clear job advice and create job card

· Follow-up the job progress

· Provide feedback to customer for additional repairs, delayed delivery time and obtain approvals.

· Brief the customer on warranty coverage/Service contract coverage

· Promoting Service Contracts/other service products (upselling)

· Ensure job cards are closed on time

· Ensure car is cleaned and ready for delivery as per the promised date and set time.

· Notify customer in in advance in case of delay

· Receive customer, explain jobs carried out and charges, ensure payment and deliver the vehicle

· Achieving financial/non-financial targets (Labour sales/CSI/RO Nos/Service campaign targets etc.)

· Develop and maintain long term relationship to enhance customer retention

· Handle customer complaints on priority and bring it to the notice of the superiors.

· Attend customer queries promptly

· Ensure the pending job cards to be closed within the time limit

The above statements are intended to describe the general nature and level of work performed by people assigned to this job function. They are not intended to be construed as an exhaustive list of all job duties performed. Management reserves the right to revise or amend duties at any time.

Educational Qualification

· Degree/3-year Diploma in Automobile/Mechanical Engineering.

Work Experience

· 3 years practical experience with Dealers in similar positions.

· Strong knowledge of vehicle systems, repairs, and maintenance services (preferred in automotive industries).

· Excellent customer service, communication, and interpersonal skills.

· Strong organizational and multitasking abilities.

· Ability to manage time effectively and prioritize tasks in a fast-paced environment.

· Proficiency in Microsoft Office Suite and service management software (preferred).