Service Advisor

AL Nabooda Automobiles LLC.; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading automotive dealership in Dubai is seeking a skilled Service Advisor to enhance customer experience and sales. In this role, you will manage customer interactions, upsell services, and ensure operational efficiency. The ideal candidate has a degree, relevant UAE automotive experience, and a proven sales record. This position offers competitive salary, bonuses, and opportunities for career advancement.

Benefits

Competitive salary with performance-based bonuses

Comprehensive benefits package including health insurance

Opportunities for professional development

Vibrant company culture

Qualifications

• UAE/Middle East Automobile experience required.
• Proven experience in achieving sales targets.
• Experience in managing a team.

Responsibilities

• Communicate with customers to explain service processes.
• Upsell additional services and products to customers.
• Plan and manage workshop jobs effectively.
• Maintain accurate customer database for marketing.

Skills

Sales orientation

Customer relationship management

Problem-solving

Communication skills

Education

Bachelor's degree or equivalent

Job description

Overview

Join Our Team as a Service Advisor!

Are you a driven sales professional with a passion for vehicles and a knack for relationship-building? Do you have a track record of thriving in a fast-paced environment and closing deals? If so, we want you on our team!

About Us

Since 1976, Al Nabooda Automobiles has been committed to delivering excellence by offering our customers a diverse range of products and services that meet the high standards of the prestigious brands we represent. Our ongoing investment in premium service equipment and our team of dedicated and skilled professionals have cultivated a growing base of satisfied customers.

Al Nabooda Automobiles LLC is the exclusive authorized distributor for Audi, Porsche, and Volkswagen in Dubai and the Northern Emirates.

With twelve state-of-the-art showrooms and service centers across Dubai, Sharjah, and Fujairah, our expert workforce is focused on maintaining exceptional service and quality standards.

What You'll Do

Customer Focus

1. Take details of vehicle history and faults, provide customer with an estimate of time and cost, on completion of work ensure customer understands all work carried out and deal with any concerns or complaints.
2. Check invoices, ensure accuracy and explain to the customers any additional cost and warranty information.
3. Pro-actively communicate with customers if additional work is required, explain safety, cost and time impact.

Business Development

1. Understand customer’s ongoing vehicle requirements, and use these to the benefit of the sales and service elements of the business.
2. Up-sell additional services and products to customers to increase profitability of the service centre

Operational

1. Plan all jobs effectively to optimise workshop utilisation, offer additional services to customers when the workshop not working to capacity.
2. Open job cards, (standard and warranty), co-ordinate with Team Leaders from the workshop ensuring that information is accurate and any special requirements are identified.
3. Maintain an accurate database of customer information to aid in product recall and marketing campaigns.
4. Observe all guidelines, instructions and conditions laid down by the law, the authorities and the manufacturer with regard to customer advice.

Personal Development

1. Engage in continuous professional development; keep fully up-to-date with new products launched by principal.
2. Arrange a meeting with your line manager in accordance with the annual appraisal.

Attend regular staff meetings, using them as a basis for the communication of any ideas for improvement in processes, cost savings and revenue increases.

Why Join Us?

• Competitive salary with performance-based bonuses.
• Comprehensive benefits package including health insurance and more.
• Opportunities for professional development and career advancement.
• A vibrant company culture that values teamwork and innovation.

What you will need

• Bachelors degree or equivalent
• UAE/Middle East Automobile experience
• Proven experience of achieving sales targets.
• Experience in managing a team.
• Business Development