Senior Product Manager

Careem; Dubai; On-site; AED 200,000 - 300,000; Full time

Job summary

A leading transportation app in Dubai is seeking a Senior Product Manager to own critical customer journey experiences. You will lead strategies to enhance user interactions, ensure smooth flows from booking rides to tracking orders, and collaborate with cross-functional teams. Ideal candidates should have 9-12 years of B2C tech experience and strong communication skills. The role demands a user-centric approach in a fast-paced environment.

Qualifications

• 9–12 years total experience in product management.
• Exceptional communication skills.
• Ability to drive complex feature sets end-to-end.

Responsibilities

• Lead product strategy and execution for customer journeys.
• Define and improve flows like ride creation and order tracking.
• Work with teams to craft seamless user experiences.

Skills

Product management experience

Communication skills

User focus

Collaboration with engineers

SQL or data analysis

Job description

Introduction

Careem is building the Everything App for the greater Middle East — making it easy to move around, order food and groceries, manage payments, and more. Our purpose is simple: to simplify and improve people’s lives and build an awesome organisation that inspires.

Since 2012, Careem has enabled earnings for over 2.5 million Captains, simplified the lives of more than 70 million customers, and built a platform where the region’s best talent and entrepreneurs thrive. We operate in 70+ cities across 10 countries, from Morocco to Pakistan.

We’re now entering our next chapter — one powered by AI. We’re looking for AI talent: curious problem-solvers who know how to apply AI to build tools, automate workflows, and create real impact. Whether it’s streamlining operations, enhancing customer experience, or reimagining internal systems — we want people who can make Careem work smarter and move faster.

About the Team

You’ll work across the domains of Platform and Rides—two high-impact product domains at Careem—collaborating with cross‑functional peers in Product, Engineering, Design, Research, and Data to shape the end‑to‑end customer journey. This is a unique opportunity to impact both vertical‑specific and platform‑wide experiences at Careem.

About the Role

As a Senior Product Manager, you’ll lead critical customer journeys that define how users interact with Careem—from booking a ride to tracking an order. Depending on business needs, you will either:

• Own the in‑ride experience (Rides) including booking creation, captain discovery, and live tracking;
• Own the multi‑vertical Activities layer (Platform) which powers shared experiences like order tracking and cross‑device interactions.

You’ll work at scale, balancing deep customer empathy with product intuition and technical fluency.

What You’ll Do

• Lead product strategy and execution for customer journey experiences across verticals.
• Define and continuously improve flows such as ride creation, order tracking, and delivery visibility.
• Work hands‑on with designers, engineers, analysts, and researchers to craft seamless experiences.
• Own product KPIs related to engagement, retention, and journey completion.
• Drive decision‑making using insights from experiments, dashboards, and qualitative feedback.
• Prioritize ruthlessly, navigate trade‑offs, and deliver high‑quality outcomes in a fast‑moving environment.

What You’ll Need

• 9–12 years total experience, including senior‑level product management experience in B2C tech.
• Exceptional communication skills—able to structure ambiguity, write clearly, and lead discussions.
• Strong product thinking with a sharp user focus.
• Ability to collaborate with engineers, interpret data, and drive complex feature sets end‑to‑end.
• Fluency in SQL or data analysis tools to work autonomously on performance insights.

Nice to Have

• Background in UX design or UX research.
• Experience working across multiple verticals (e.g., rides, food, groceries).
• Exposure to platform layers or shared user experiences across services.
• Interest or experience with AI/ML product use cases, though not required.

Preferred Background

We’re looking for experienced consumer product managers with a track record of building user‑centric experiences in large‑scale, multi‑vertical platforms. Candidates should have deep experience working in high‑scale B2C environments and delivering customer‑facing products across complex operational domains.